Shangri-La Beihai

propreté, personnel disponible et competent

le buffet est identique de jour en jour, manque d evolution dans les plats

The staffs were very friendly and helpful

None

Beautiful! Great service and location!

Joey was definitely the savior of our situation, very professional, very friendly and efficient.

We were informed upon arrival that the Horizon lounge has been closed since January 2020. The club access was our and our freinds' motivation to book this hotel and this room category. We were told we could use the lobby lounge, but the lobby lounge does not make up for a secluded club experience by far, besides it was occupied on Christmas Eve for the dinner event. Manager Joey was very helpful and accomodating to make up for this, she did a very good job, considering the given circumstances. However, without access to the club, the experience at the hotel did not fulfill our expectations at all. From our point of view, it is not acceptable that we were not informed beforehand, when we still had the chance to cancel and book another hotel. The rooms still show up as including club access on booking.com. If the hotel closes the club lounge, this needs to be reflected on the booking website, otherwise they pretend to offer services that they don't fulfill, which is not acceptable. The least would be to inform guests who have booked a respective room. There is normally a reason why you book a room with club access. Without Joey who did a very good job trying to appease us, however, could not open the lounge for us, we would probably have cancelled the booking and gone to another hotel. The room was clean, but the hotel overall is somewhat old and run down. Don't go there if you don't speak Chinese.