The resort was stunning, the rooms were huge. Great variety of food and staff were amazing. The game drives were great, saw the big 5.

The pool was under construction so we couldn’t use it but was offered a shuttle to another one.

It’s a great location with fantastic game drives.

The power blipped off a lot during our stay. I appreciate the weather will have been a factor in this. At night this meant the air-con beeped as power came back, disturbing sleep.

Comfortable accommodation and great game drives

No drinks included at all and no water freely available. Felt pushed to buy drinks and tip all the time which was a bit annoying.

The room was good. The buffet for all breakfast, lunch and dinner was also good. The game drives were great. Our guide Karla was exceptional the entire time. The waiters were also amazing.

- When booking, it wasn’t specified that even lunch and dinner would be buffet. There’s no À la carte at all in the facility. Not everyone enjoys buffet service. If I had known prior, I wouldn’t have booked. - There was no concierge service!! For a facility advertised as “luxury” I don’t expect to carry my belongings myself and go look for the room by myself upon check-in. That’s what happened; was just given a room key and I was by myself from there. - The spa!! The spa was not clean, there was a wet, mouldy smell in the building which we had to bear the entire treatment. There are no gowns or slippers in the spa. You basically change from your personal clothes and straight onto the spa bed. After the massage, we weren’t given anything to clean the excess massage oils, I had to step on the floor with my oily feet to grab my clothes and dress. No water offered after the spa treatment which is essential after a massage! The massage beds were the most uncomfortable I’ve been on.