Staff at reception and the restaurant were lovely. The location was quiet.

Housekeeping needs to work on cleaning better. Visible dust, floors were dirty and the wifi was non existent and the TV was old and so slow it was practically useless having it there

We love the rooms here not on top of each other like a hotel. Lovely views and comfortable! This is our second time staying after a long flight from Australia and we arrive just in time for last orders and then get our heads down! It’s the perfect distance from the airport and you feel ready to start your holiday!

It was spacious for us as a family if 4 and close to legoland after a long day

The courtyard view is a bench and some fencing you still look at the other hut, the workmen started grinding metal at 8.30 right outside so very noisy. The breakfast was mouldy so not great morning with 2 children

Location convenient and nice spot by the water. Good restaurant and pub going by the fact it was very busy on an early week night.

Room tired and smelled (I'd guess of dog?).

Location was okay as it was only 5 miles from Heathrow airport. Staff was nice. Room was accommodating.

I generally never give bad reviews but I was upset this whole time. The room smelled like damped and it was located in an isolated area where no other room was, instead there was the trash room in front of our cottage. Staff kept that area so busy dealing with that stuff every time 🙄. In addition. Very good breakfast was mentioned while I booked the hotel But it was just pre-packed cold criossant, 2 small milk bottles and literally smaller than kids' pack cereal. And they would not even give me more than two small water bottles a day when we paid for 4 people stay there. It was disappointing this way. The lake side, and the fountain were so dirty. Literally i could see the clothes thrown in that lake where boats were parked. The fountain at the entrance was literally the algea fountain. One of the major concerms I would want to highlight here is that you guys must know your audience. Almost all sort of people would come and stay. Being a Muslim family, it was also disappointing to see that foot side of the beds and even the toilet seat were directed to Kaaba (the direction Muslims pray). It did hurt our religious sentiments.

Staff were wonderful

The room was not what was in the pictures, it was more like a shed with a bed in. It was dirty and had very little privacy

Almost everything around the premises

Nothing

Food is good

We rented honeymoon room I was promised a receipt via email which has never arrived despite requesting twice No wine of champagne in room as advertised Corner bathtub was unusable due to the waste being inoperable (rusty so hasn’t worked for a while) Just given lip service by the person i take it to be the manager