Breakfast was good in breakfast we asked for omelet so staff was like it will charge extra

They told would be provide bunk bed which was not there

Break fast was very good, Service of manager Vivek .N was very good

The bath towel provided was no good, but i didn't demand for a new one.

Serine atmosphere. Enjoyed beauty of the valley. Good breakfast

Feel room rent is higher

Food. View.

No internet throughout the stay. We were always told that it will be fixed in 10 minutes but never got fixed. No power everyday till 6-7pm as they continued to work on endless repairs. When asked for hot water, we were told that the shower should have been taken in the morning and not in the evening. No tissue roll provided despite asking. The only answer to lack of any facility was , 10 minutes and those 10 minutes never ended. They spent half a day in the room to fix the TV too and that too after many follow ups else there was no heed given to the services promised during the stay. They painted the benches outside the room and left us with nothing to sit on. Felt miserable and stopped asking for any service because we knew it won't come through. The electrical repair led to a short circuit too which hampered the devices.

Location is awesome. Perfect place for pleasant stay.

Room size is too small.

Food test was good - Ramesh is good cook there.

Power issue, Wi-Fi issue, Cleanliness was not there overall in the hotel, Kitchen was not cleaned properly. Electric work was ongoing while property was lent out.

Balcony view.

They have arrogantly said this is double room and you have not booked double room with family. Also said for any extre bed in that small room I need to pay extra. Tried to avoid for original bill and did not provided food bill.

we felt breakfast regular like idli ,dosa , upma, bread and jam tastes nice but lack variety . Rooms are clean and neat,. Housekeeping is good and dinner as per our order they will arrange as we ordered egg curry and chicken gravy with chapathy and veg fried rice was good .

we didn't like the bunk beds as we thought it will be useful for our kids but it was placed in the corner of the room so kids did not like to sleep there that was the only disappointment we had.

Tell the customers about breakfast and dinner in advance.

Very good behavior by all hotel staffs. Good breakfast and other separately ordered foods. Splendid location. Special thanks to Mr Shivanandan. All staffs were humble and approachable at all time. Special thanks to Mr Shivanandan. Overall it is worth staying over there keeping in mind the overall price of the accomodation.

The staffs and the entire management go to sleep or they leave very early in night. Means if you order one jug of water at 10 o clock in night. In that case they say that you should have ordered bit early. This should not be the case. Also the rooms, bathrooms and bed could be more big/large/spacious.

Place was completely unhygienic. And it was nothing as listed in the website. I was asked to check out for contacting booking.com to complain that it was nothing as listed. Also the owner of the property was so rude and used abusive language to my family. We checked out within an hour after after checking in. Infact we were literally thrown out for complaining, though we had already paid the advance booking amount. They don't know what customer service is, or how to behave. I would recommend that NO ONE SELECT THIS HOTEL, as if you choose this be ready to face all sorts of their MISTREATMENTS and ARROGANCE, despite the fact that you are paying for the stay.

It was nothing as listed in the website. The owner was rude and used abusive language. Poor hospitality and misbehavior from the hotel team.

view outside from hotel

the staff was not so friendly but manager was super cordial.

We booked through booking.com in ooty in book now pay at hotel mode. After reaching ooty we called and confirmed for the room and the owner told ok. But when we went to the hotel the person at reception told there was no room. He told they sent a mail in booking.com portal and we didn't respond to that mail so they didn't allot a room. But we were not aware about the mail since they sent to booking.com portal. So we went to another hotel refered by that person. Even though we didn't suffer a lot since we had our own vehicle but this is not fair.