Key Biscayne is lovely and the Ritz is a beautiful hotel on a beautiful property. Customer service was amazing, food was delicious. The kids LOVED the pool (heated in the winter months!) and the beach. The room was great for our family of 5 and James (host) was very responsive anf helpful. We would definitely stay here again!

This unit is the best we’ve stayed in at the Ritz Key Biscayne. The property manager was incredibly accommodating! Can’t wait to come back! Thank you!!

Fantastic stay - thank you james

We used the two rollaways and had plenty of space for two moms and tween daughters. James generously gave us an early check in. The ritz is great. Will be back!

Arrival: I booked a week in advance for a quick get away with the spouse. I reached out to the host by phone and left a voice mail several days before arrival to see if there were any instructions for check in and never heard back. Upon check in the hotel informed me they did not have my reservation and they could not help me. I called the host and left another voice mail however; the host did answer my text at that point. Even though I provided proof of payment and screen shots of the reservation I still had to argue with VRBO and host to prove I had a reservation. The whole ordeal took an hour or so. I was close to walking out and fighting the credit card charge when it was finally resolved. Stay: Its been a while since I have stayed at a Ritz and its obvious this is not a 5 star hotel or brand for that matter however; they are charging 5 star pricing for any incidentals. A 16 oz coffee is $9.00 and so on. By the way, its not like the coffee and other food we order was amazing--it was bland etc. I have not trouble paying $$$ for a great product. A bar tab of 4 drinks at the rum bar is $100+. Location: A leading factor for me choosing this location is because its low key and I wish Key Biscayne had a real 5 star option available. I will head to the Four Seasons or St Regis next time I am looking for a 5 star hotel. In the end I feel like this is a 3 star hotel charging 5 star pricing. The property and accommodations is not indicate of a 5 star stay.

It was wonderful and relaxing!

Overall - we had a good stay at the property. Thank you, James.

We just spent 2 nights here, at the end of a trip to the Keys. James was so helpful proactively, asking if we wanted an early check-in, and if we’d like the rollaway beds set up for our kids. The room was perfect for our family, and it was great to have a full kitchen! The location of the room gave us easy access to stairs and elevator, and was right down the hall from the teen/game rooms, which my children used a few times. The designated parking spot was also a nice plus. We will definitely look to stay in this room again in the future.