Golden Citadel Hotel Siem Reap

The hotel was well maintained with large rooms and a good balcony. The staff are excpetional with their service. Food was limited in options but was prepared fresh and to my liking. I would always visit this cozy place! Another to mention is the guide/driver Krath, who took us everywhere . Hes the most patient and caring person i have met for a long time. Thanks Krath, without you the trip would not have been fun!

Nothing much to say other than the Cambodian heat!

The value for money at this hotel is amazing, if there were a few tweaks I would be happy to pay a lot more. - The customer service was brilliant, they were incredibly friendly, they organised tuk tuks back and forth from beer street and the airport for a very small fee. The manager/ owner has good English so is really easy to deal with. - The pool was my favourite on our SE Asia and they also provide pool towels. - Rooms are comfortable and clean. - Breakfast was good, they even provided us with a different fruit each morning which we loved. The best coffee we have had in SE Asia too.

Firstly, I would say that the positives far outweigh the negatives here. I would 100% stay again. - It’s a little far from downtown, we enjoy walking so often did but it takes around 30 minutes which may be a struggle for some. - The balcony door lock and shower head were broken, they were usable so not a major issue however, these could be easily fixed. - There was no TV, I do understand that in Siem Riep you wouldn’t watch this much but we like to unwind each night with an hours TV so missed that slightly.

Due to the fact that the hotel is far from the city center, one way transfer by Tuk Tuk was provided.

When we entered the first room, the bed sheets and towels were both stained and extremely dirty. When we told the staff they took it as normal, after some discussion they changed it. The hotel was very noisy. Lizards roamed the corridors. Every part of the hotel was dirty. I don't recommend it to anyone.

Staff were friendly and the pool was great too cool off after visiting the temples. Air Conditioning in room worked well.

Location is not great, hard to find food to eat locally. The property needs maintenance. The lift buttons do not work correctly, the rain shower head is broken, balcony doors were hard to open and the sheets did not fit the bed. To top it all off they charge for the butter/jam with toast provided at breakfast.