Spacious room, clean, Peaceful and easy access to the town centre. Effective Communication with staff and very supportive when I needed help.

None

The car parking information should be clear because the customers are not allowed to park in front of the house. I received a penalty charge for this is not fair to the customers.

Beautiful clean apartment

Everything was fantastic, perfect for the family retreat!

It was my colleague that stayed at the property twice he was very very happy with everything

N/A

Location was very good,

Bed uncomfortable,television signal was poor.

Lovely clean room, quiet and close to town

The area is not the best but that is how Stoke is, the accommodation was the highlight of the stay

Lovely big room with good facilities. Easy parking and access. It was easy to contact the team to resolve questions I had.

We stayed in this apartment overnight before our trip to alton towers and it was so lovely and clean. It was summer so was very hot and they kindly left the window open, had already provided a fan and had water bottles. I’m not sure if this is something always offered but for such a hot day/night it was a great touch!! The apartment is near the city centre if you want to go shopping/to a restaurant and has a local pub nearby if you fancy a drink. Look forward to returning again in the future!

very clean and comfortable, perfect for students

All was as expected

Was pretty much as expected

Would have liked wine glasses

The only thing i liked was that I didn’t have for more than 1 night. Seriously considered leaving and staying elsewhere.

Overall we really didn’t like staying in this place, we got blocked in with the parking arrangements. The hallway was exceedingly dirty there was even nail clippings and a discarded cotten buds on the floor. The smell of cooking from down the hall was really strong and not nice. Once in the room it appeared clean on the face of it but had an overpowering smell of air freshener like it was covering over nasty smells, the bathroom was where a lot of the bad smell of the room was covering, there was clearly a drainage issue as there was a an overwhelming sewage smell which was almost unbearable. The mugs provided were absolutely filthy like a thick dirt that looked like they’d just been put back in the cupboard after being used. The curtain rail was broken and the width of the curtains only just covered each other. The only good thing about this place was we were staying for 1 night as a stop off, we were seriously considering staying elsewhere, i’m baffled as to how the reviews for this place were mostly good.

Security...Large room...Great communal kitchen & laundry

really clean, great facilities and smelt really lovely

the bed was a bit lumpy, but reasonably comfortable. could do with blinds as well as curtains

lovely beds and great location

Very well laid out, clean apartment. Comfortable bed. We liked having a fridge, microwave + toaster + we vould use the main kitchen if we wished

The location is quite lonely There was 1 parking place available each night - If booking again I would worry if there might not be parking

Lovely spacious room with kitchen facilities and a very modern bathroom. Nespresso machine is a plus for a morning coffee:)

Instructions were clear and it was easy to access the building.

Information on alternative parking if all allotted bays are full would have been helpful at time of booking.