the staff and food are great

nothing everything was good

beautiful resort, food was excellent

pool was cold

Good position by Marina Vallarta and close to the airport.

The resort is quite old as are the rooms. There is only one electric plug in the whole room and it’s by the floor in the passageway. Good quality good but not great. The beach is small compared to the nearby resorts.

I am so sorry to write this, but the hotel is in extremely bad condition. I don’t want anyone to pay what I payed and stay there.

I don’t know where to begin. It’s the first time in my life it gives the creeps to go to my room. Dirty. Old. My room phone didn’t even have the keys. Didn’t work. Curtains hanging off.

I liked the food and the drinks. I liked the pool. My room was fair enough. I liked the friendliness of the staff.

The staff lost my payment, I was lucky I saved my credit card voucher. The key cards expired before my scheduled check-out date In the bathroom the soap and the paper tissues were not enough. One of the staff members was taking my shoe box without asking, he gave it back when I asked for it.

The price maybe either way I would of rather paid more and stayed somewhere nicer

old, dirty beds, repetitive food, cheap food, beach dirty

Hotel is a little bit dated but well maintaned, staff sometimes is not very friendly but just one call to customer service solved out. In summer there is a lot of people so expect not to have fast service, if you give a good tip to the waiters then all goes better. Food is OK, do not expect 5 stars meals. Overall is a decent service and you get what you paid for, even a little bit better. Kids have a lot of fun and that is what matters the most. If you are looking for premium food and beverages and a super service then spend a little bit more money and go for other options, if your main goal is kids having fun while you have some rest with average food and beverages, then this place is for you.

Better customer orientation Faster service

Location, close to other places of interest.

About everything, no AC in the main lobby, at night when there was an entertainment people was sweating because it was so hot. The beach was nasty, restaurant people was rude (Specially at Vitrales). There was a time they didn't have towels in my room and when I asked for it, they took hours to bring it to my room. If you want ice in your room forget it. you have to go to the lobby and bring your own container. I was vey disappointed.

the staff was really nice

this property have so much potential but they need to work in the variety of the food there’s not many options you are basically found the same every day for à la Carta and buffets Restaurant for Resevasiones at la carta you need to wake up early before 8Am otherwise you won’t found an spot to have dinner The menu is basically the same in every day menu there is not much activities in the facility they need to update the entertaining program (if you don’t want to be boring you will have to found your own entertainments with the local people on the beach side you will found a better price for any Tour another think the music they play at the pool it sounds terrible do to the speaker are not supporting the volumes pool closed at 6pm note: (ones you doing the check out at 12 noon you won’t have access to the anything in the facility like other resort that they allow you to staying until late afternoon with all your benefits including

The architecture and the big open spaces, the huge pool. Very friendly staff.

The hotel is old and the rooms need remodeling. The beach furniture is terrible. The food is boring and repetitive, also in the speciality restaurants.

Food was very good. The bartenders were extremely accommodating!

The place was overwhelmed with kids!

The weather

Food isnt really good

Nice location, spacious rooms, beachfront.

Service levels are very, very low.I had issues with waiters forgetting about my order, or never coming back; impersonal receptionist (named Alex, tattooed guy); having to repeatedly call housekeeping to get my room cleaned up, and restaurant reservations not created properly (there is a manual reservation system, in which you have to be at a certain desk to request dinner reservations). To summarize: rates are high, but the inefficient service and lack of attention to detail makes this property feel like a run-of-the-mill, cheap hotel. If you are looking for a minimal service situation, this might be ok. It didn't work for me.

space

pricey

Pool

Meals . Poor food

I liked the beach and the hotel is nice on the lobby

The rooms are super old the beds very uncomfortable the check in was horrible booking never gave them our reservations an I have to be at the phone with booking por at least 90 min before they solved the issue

Big resort so doesn’t feel crowded, good pool area and has great views. Breakfast buffet was good.

The check in took a little over 40min and alot of the activities and shows listed weren’t available. Dinner buffet also limited.