The layout and location were great. The gym was excellent and convenient.

Cleanliness in room was.lackikg with a hair found on the bathroom.sink and dusty lampshades

The breakfast was top notch

Not as expected

Lipstick on wall , dated furniture . Not value for money

The reception staff helpful and friendly Location good and rooms large

Not children friendly The restaurant hasnt changed menu for years other than salmon to cod!! Very limited and expensive Think terrible made to pay parking when staying!

The helpful & obliging staff @ Breakfast

The large waste skip outside our bedroom window, the additional charge for parking our car, and the difficulty locating the hotel on sat-nav which left us the wrong side of a dual carriageway having to get directions from the Premier Inn.

Well maintained

No lift to upper floors or service to take bags to my room. Car parking expensive for a hotel not in a city centre. Unfortunately , during check in they didn’t inform me they had a religious convention during my stay which took the capacity of the restaurant during morning breakfast.

Served the purpose, slept well, great food, great service. Good health facilities available.

Didn’t know about a further deposit, pre booked and paid via booking.com but apparently the hotel also needs a deposit for the room upon check in and that’s just a standard policy which apparently wasn’t standard enough to mention upon booking. And how or when the deposit was supposed to come back to me was left a mystery until I asked which I thought was strange. Not a huge deal but definitely made the process unnecessarily staggered.

Customer service was excellent. Ellie on reception was polite, accommodating and welcoming. She was great with kids and made the experience after being so helpful.

Pool facilities could have been better. Jacuzzi lacked power and sauna didn’t work during the first night of our stay.