location

The staff was very rude and unprofessional, very low level of service. on top of that non of them spoke English.

WE LOVED IT! The bed is so comfortable! Best sleep in a long time. The 24 hour desk!! For a 01:00 AM arrival, a smiling face was priceless! The bathroom has everything we need The location is right next to the Tesla charging station The indoor pool The facilities This hotel knows how to hotel. It gives the feeling that someone really took care and time to design everything in the room, anything to make a stay comfortable. We’re so grateful!

Accommodation and facilities were very good. Supermarket was very well stocked and the staff was very helpful and friendly.

Damages in and around pool area not guarded off or attended to. Staff needs to be approached for any kind of assistance in Restaurant and Hotel areas. On check-in only paper/key handover, no additional information or help offered for first time stays.

It's quiet, clean, organised, live Musik/ DJ Good atmosphere. Mini Supermarket and the prices are ok.

In the Holiday Homes , no enough Facilities eg. Towels, Stuffs for cleaning Utencils and Tishwippers/ Towels.

traveling from our city apartment in Hamburg, our stay in a lovely clean house with huge space outside for my toddler to run and play was refreshing. We loved the house we had right on the edge of the resort overlooking the forest. It was very peaceful and quiet as the off season had just began. Unfortunately we missed the Kids Club season by 1 day but there was still plenty to keep the children entertained. We had great fun in the Erlebnisbad. The restaurant and Plaza are beutiful. The staff were friendly, especially the ladies in the Spa where I had a very relaxing massage for my Birthday. We ate in the Ala Carte on my birthday evening - BBQ Buffet. It was ok but it was too expensive to eat there everyday. I did however get my birthday meal for free (min 4 people ordering) which is a nice touch.

Price of breakfast and food. For a family on a budget, unrealistic

The kitchen area was quite dark at night because the lights were small and weak.

everything

Nice spacious room and big windows that let in plenty of light in. Fun aqua park and good breakfast

In the description it said ‘private balcony’, which was a bit of a stretch seeing as we were sharing on big balcony with all the other rooms. We had looked very much forward to the aqua park, but one of the three big slides were unfortunately closed.

Very family Friendly

Too hot in the pool area

Our 3rd stay there, we keep coming back for the kids facilities. All s spacious and clean, great breakfast buffet and pool facilities. My 4 yr old couldn’t get enough of the water slides.

At check-in we were screamed at by the receptionist with regards to the hotel’s Covid rules which we missed reading ahead of booking, as they were present only on the hotel’s website, not on booking.com. Everything had an easy solution in the end, but the angry receptionist just kept on screaming, even agitated my 4 year old. A manager passed by not intervening at all, which made me think screaming at guests is normal practice there. In addition, we booked an extra bed for the child, confirmed with 25eur extra cost, which wasn’t in the room. The same receptionist said there aren’t any extra beds in the hotel (!!) and that it’s not her problem that my 4 year old doesn’t have a bed. By that time we were fuming, so we let it go. Had a terrible night sleeping all 3 in one bed. Also, most of the activities are not open on Sunday (pet zoo, pony riding, bike rental, etc). We were glad to leave this time, sadly

Even it was first asked as over booking problems, they let us stay in beautiful cottage. Good facilities, enjoyed a lot😋😋

No towel!!!!! Never had hotel without towel in my life😭😭😭😤 you need to put al least one towels for each then ask for extra for extra fees.

The room space was good and all the facilities were great, also the staff were very friendly.

We stayed for two nights and unfortunately our room was not refrest. Not new towels or collecting the rubbish.

Room is nice and clean. Calm room. Nice staff at the Breakfast area.

Swimming area not open outside. Restaurants not open ..only some things available to eat in the a la carte restaurant. Too much food waisted in the breakfast buffet

Nothing

Cheap and non convenient design. Badly maintained property with lots of broken equipment. We were happy to leave after 2 nights’ stay.