Fantastic location, close to the opera and beautiful scenery. Interesting selection of breakfast items. Most staff friendly and attempted to speak English. Very accommodating with dinner table when no reservation made. Lovely balcony which was possibly bigger than the room.

Small room with too much clutter - no where to put anything, particularly as staying a few nights. Sleep disturbed with flashing lights from tv, smoke detector, aircon unit, entrance light etc etc. Random noises from tv as if short circuiting & noisy aircon unit. Bed not easily accessible - steps up to high rise bed with wide wooden surround. Nowhere to sit and relax. Poor transport links, no airport / train pick up, no bus tickets sold, no help with directions or information.

the location was excellent to walk to the teatro. the staff was extremely helpful upon arrival, departure and for breakfast. simple boutique, somewhat Bohemian, hotel in a beautiful setting along the sea and the mountains in the distance.

The terrace and the staff

The decor. The jacuzzi and the floor of the room were filthy.

The hotel is located on a beautiful lake (Lado di Puccini). I was able to see the beautiful sunrise in the morning. Wonderful breakfast included.

When booking it said the restaurant was open but when we arrived it was not and had to back another mile to find dinner.

I liked the surroundings and the bed was extremely comfortable. The breakfast was ok

It’s a tacky interior and old.

The bed and bedsheets not comfortable. Its not soft so hard to sleep.

Everything was perfect. Definitely will come back!

The location is very pleasant. Situated overlooking the lake (although our room looked out towards the rear of the hotel). The service from the waiting staff very helpful and friendly, and it is generally a fun hotel for friends to enjoy. Also, at the outset, there was an issue with room choice, but the owner was able to sort that for us.

I am sorry to perhaps be "too fussy", as was suggested, but it is really a little more serious than fussy. The real disappointment here was cleanliness. Especially during the current crisis when absolute highest standards are expected. The hotel is a little tired, but still, the cleanliness could be very much improved. The bathroom was not fully clean, the areas around the toilet and particularly the flush had a build-up of grime over a long period. Rooms here have personal spas. which add to the fun of using a hotel like this. however, attention to 100% cleaning was not evident. The top of the spa had obvious built up of body waste and, after slightly overfilling the spa, once the jets forced the water upward, the unwanted elements appeared. Referring all of this to staff, only ensued in an argument and, why I had not pointed this out at the outset (as we were there for only one night, it was difficult.