DoubleTree by Hilton London Elstree

Met by a lovely Lady At check in comfortable stay

Nothing

Very good room, breakfast and staff. Very clean

Very welcoming, very spacious and clean

Beds comfortable. Renovated so rooms were nice

Rude staff - met with a lady called Fathima when I arrived and she was very rude - trying to be difficult and saying no early check in was against unless you paid £10 per hour which I found unusual as normally they give you the room without charge if it’s ready. I found her very rude throughout the conversation. When I tried to enter my reg to park my car she barked at me and told me to stop and wait until she allowed me. Not a nice person. When I was leaving I asked the gentleman at desk if there was any form of express check out or if I could just leave me key on the desk as there was a queue and I was in a hurry, he said well what else would you have to to in a condescending way. When I was waiting for the room we decided to have a coffee in the bar - I waited 30 mins for my coffee to arrive and it still hadn’t so I had to complain and they finally brought me my coffees. All in all bad/very rude staff but a nice hotel.