The outside wasn’t very appealing, but was nice on the side.

how run down it looked from the outside

Location is perfect, bed is comfortable and lovely modern design rooms.

There was no coffee in the room, only decaf ones! When you open the bathroom it’s too close the door to the toilet.

All was ok

Bed wasn’t long enough, feet were out of the bottom

The view from the room was a dull car park for a building situated by the river. The entrance from the car park to reception then to the room was too long. The steps to come into the hotel from the front was also horrible for me.

the bed was very comfortable o man who works in the afternoon always very kind and courteous

I arrived at the hotel and was attended by a woman. She gave me the room keys. I went back to reception and explained that the location of the room was very bad and that it was not pleasant. I asked to change, she said it was impossible because the hotel was full. How could a 121-room hotel be crowded in a pandemic? I then continued in the room she designated. The shower was completely clogged, and a few drops of water fell. I had to clean myself with my nails in order to take a shower (the next guest would be satisfied). The view from the room was a wall with old things thrown on the roof - completely depressing. The lighting in the room is very dark, very difficult to work. There is no fridge and they do not serve ice. If I wanted, I had to make everything hot. I walked to the hotel mornings, afternoons and evenings. Zero movement of people, no one in the hotel. It wasn't crowded, it was completely empty. Until today I did not understand the reason for lying to keep me in a horrible room.

Excellent buffet breakfast in restaurant overlooking the river. The room was a good size with comfortable bed and excellent shower in the en suite

The room was cold and the air conditioner/heater didn’t seem effective,.

Only thing was getting the heating on. Reception had to put it on from there point (however that was co trolled). We loved it though once that was sorted. Hotel, the staff and food was lovely.

Heating being controlled by reception.

Location. Parking. Nice room with river view. Friendly receptionists.

We’d had a very early start on day of arrival so had gone to bed early. The fire alarm went off and we had to evacuate. This was due to someone smoking in their room so not fault of hotel. The following morning we had to have cold showers before going to work. There was a problem with the hot water which was not resolved until later in the day. Someone had been sick in the lift. It had obviously not been cleaned thoroughly enough as the stench was awful. Our room was cold as the heating did not seem to be working properly. The metal plug in the basin was stuck so we were unable to use it. It was not worth reporting as we were leaving the following morning.