Location. Grand entrance. Lovely gardens. Reception staff.

Dirty bathroom and bed and dining room. £289 for a superior room that was miles away from superior. Greasy food at breakfast. Undercooked eggs and stale pastries. Impatient staff who always look under intense pressure. Dominated by coach parties. Extortionate priced food and drink. £55 for dinner that is basically very poor quality pub food. Plus supplements! £12 for glass of wine. £8 a pint. These are prices charged by 5* luxury hotels. For example, Gleneagles charges £8 a pint. No comparison. This beautiful historic hotel deserves better. Management needs to check rooms and consider its pricing structure.

room and hotel architecture

noise travels from the lobby to the rooms. We could hear every time someone opened the lobby doors

Amazing views and lovely staff room was clean and very nice

Price of food was a little bit on the high side but after eating the food it was definitely well worth it

Good location and beautiful groundsQ

We upgraded to a suite, unfortunately the rooms were not very comfortable. The sofa and chairs were quite low, making it uncomfortable on backs, knees, and hips. The check-in clerk walked us to our room, but they offered no bell service. She did roll one of our small carry-on pieces of luggage to the third floor, but left all the luggage for my mid 70 year old husband to carry upstairs to our fourth floor room. (I recently had back surgery and struggled with the stairs,). The elevator only goes to the third floor. To get to our upgraded fourth floor room required narrow stairs. The upgraded room, a suite had two bathrooms, each with a small pedestal sink. The only surface area to store toiletries was a small shelf approximately 4“ x 12“. I chose the upgrade for the “spa“. The definition of spa is clearly different in Scotland. The “spa” was a narrow one person bathtub with jets.

We had a lovely room overlooking the extensive gardens. The staff were very helpful and pleasant. The buffet breakfast had a wide choice of continental or cooked. The Gluten-free choice was a bonus.

A small fridge in the room would have been helpful

The palace was so very lovely!

The rooms (3) were all very hot. The only option was to open the window which did not help much.

wanted breakfast but far too expensive

cost of breakfast and also cost of bottle of water at £3.50

Location was great. Stunning building. Enjoyed the spa treatment and museum.

Attention to detail in the cleanliness of the bedroom carpet in our arrival. Limited vegetarian choices on menu. Would love to have had a better view from the bedroom. We weren’t able to get a seat in the bar after dinner, so went back to our room. We could have sat at any of the seating areas, but those next to the fires were occupied. First come, first served. There was a bit of noise from people in the room above stomping about until about 12.30, but didn’t last too long.