Quartos limpos e bem equipados

Café da manhã desorganizado e alimentação mal feita

DA LOCALIZAÇÃO, POR SER DE FRENTE PARA A PRAIA E ACESSO FÁCIL AOS BARES DE JARDIM CAMBURI

ACESSO RÁPIDO AO AEROPORTO

Location

Old out dated rooms.

Breakfast was good , friendly staff.

Rooms are moldy , need maintenance badly !!

The location was the primary reason for the stay

The location of this property is excellent, just opposite Boa Viagem beach.

Internet Wi-fi does not work in the room, just in the hall. Signal is too week! Please fix it as we are on the 21st century.

Location

Breakfast and Room

Breakfast very full, location is convenient

The personal was kind and nice, unfortunately no one could speak english or spanish, it was difficult to ask for some information. the wifi at the room 1008 had a poor quality.

Very good location. At the wide beach and within walking distance of Recife.

Room with a wall view.

Demora no check in. Elevador danificado

Nothing

Worst experience of my life, after 61 years of traveling around the world this is by far the worst place I ever stayed. I booked via Booking a week and after one day I had to go look for another hotel It was flooding water in the room from windows and walls, the structure is rotten as you can see from the pictures. Staff was arrogant and liar, totally lack of customer orientation and intimacy. Lack of empathy, It was my wife 60th birthday and we spent the morning to dry water in the room.,.. they were not capable of a single word of understanding and apology, only able to propose a downgrade to a much inferior room (we booked the most expensive suite) or proposing a refund if we would leave the hotel. This is what we did, we moved away to a much better hotel nearby, we booked a car to move the luggage there, they were not even offering to help us!!!! what a shame!!! And after the duty manager promised to fully refund us, after a few days I went back and he started refusing to process the refund, I had to call Booking customer service: the Brazilian support was totally unhelpful, the UK support was very helpful and contacted the hotel call centre managing to get their confirmation of the refund. Unfortunately I am still waiting to get my money back after more then a week. This hotel should be shutdown by authorities as it does not meet minimum safety requirements, the water in the room could also cause electric hazard. The building needs a full renovation, it is not in a condition to operate! the structure is totally rotten, windows are not sealed. Staff was totally unhelpful, a terrible experience, I had to call the police to protect my rights, a real nightmare!! Booking should better select their partners as this impacts their reputation too. Don't go to this hotel, this is not how Brazilians are. This hotel owners and staff should be ashamed of themselves!!!

Location was great, breakfast was great!

Stuff does not speak English ! Don't ever ask for laundry! It is shockingly expensive!

location.

one of two elevators closed “for reservation” but, they said that 3 years ago when my family friend stayed there!

location, friendly staff, great breakfast

VERY LOUD banging with a loose window all night. 1 slow elevator.