El rapido servicio al cliente, la ubicación y la limpieza, facilidad de ingreso y parking

Las instalaciones, la limpieza, la ubicación

The rooms are spacious and clean with all the needed facilities

When arriving at the place, it seemed like the place was abandoned and nobody answered our calls. After walking back and forth at the location for a while I saw the door keypad, then it only took couple minutes to figure out on how to call the reception. Fortunately cleaning ladies were inside the apartment complex and let me in, I'd appreciate if you made the entrance more obvious or sent the instructions in advance via booking.com message. It is frustrating to arrive at a location and then realise that you may not get into a place after having travelled for half a day

We loved the size of the room and the bed, we only stayed for one night as a stop over and the spacious room made it easy to relax for the evening. The check in is contact/key free which made it quick, easy and hassle free. The car park is underground and secure, only accessible via controls from within the building. There was a nice big TV with Netflix, good Wi-Fi and even a small kitchen if you need to prepare anything.

The shower was either HOT (too hot) or cold, really cold.. that taps could use some adjusting to sort a more even flow and mix of hot and cold water for desired temperature. Kitchen was small (ok for us for one night) but if you wanted to stay longer and cook meals it would not be suitable.

Clean Modern Room Located in a Safe convenient location.

Nothing. It’s one of the best places to stay in Popayan

everything

very modern, clean, good communication from staff, large bed, comfy pillows, big tv with netflix

slightly outside of main area/square up a steep hill and you have to walk though a less nice area to get to it

To be honest I think they did all this because I’m trans 😔 I think if I have a hotel and I don’t want trans in it I would typed this on the description of the hotel service, what would happen to me if every other hotel there would be full, I would have to sleep on the street because they just decided to turn phone off and not even answer the doorbell I’ll never recommend this place to anybody than I know

The service was the worst