Staff - friendly and efficient Buffet dinner- top notch! Food was fresh, delicious and clean tasting Rooms- huge and well appointed Extras - violin & guitar live performance, s’mores at the fireplace

Check out time is too early (10am) while check in time seems late (3pm)

2nd trip, first was in 2018. Nothing has changed. Spotlessly clean property, superb staff all around (reception, dining and spa treatment), big onsen facility for its size and tranquil surroundings.

Nothing

Amazing breakfast and dinner buffet. Easy access to ski resorts (Fuu, Kokusai etc) Nice outdoor hot spring. Will definitely revisit

A great breakfast and dinner buffet setup, a large room, great onsen, right where you want to be in Jozankei, there is very little to complain about! The staff are very professional and are very organized. During the buffet they guide you so you know how the flow should be and the usual chaos you see is pretty much nonexistent. The onsen facility contains both indoor and outdoor pools and both were fantastic. Right behind the hotel is a beautiful mountain view that i gorgeous in the snowtime.

There are only two thing I didn't like - the shower was much too weak (all water seemed to be, an economical thing I am guessing). The other issue was very minor, only that the wifi is INCREDIBLY weak with extremely high ping for being a hotel - My tests showed 3 mb/s and 160 ping.

The room is very clean and neat. Open air onsen. All service staff are very friendly and helpful.

There is no view from the room and the alcohol price on high side.

Nice onsen with view. The buffet dinner and breakfast is nice. Nice lounge with fireplace and reading corner. Place to relax.

10/10 The best hotel I've ever stayed at. The rooms were spacious and comfortable, with a pillow library to pick what suits you. The spa facilities provided a range of indoor and outdoor baths of varying temperatures as well as a small cold pool. The meals offered a huge array of choice for a buffet with amazing quality. There were live performances every afternoon in the foyer and the bar was very comfortable. The staff were incredibly accommodating and always eager to help with any requests. If you want to just relax, go slow, bathe in the onsen and eat for a few days, you couldn't pick a better spot.

Nothing.