Sehr schönes Ryokan, sehr gemütlich sehr freundliches Personal und sehr hilfsbereit. Wir haben uns sofort wie zu Hause gefühlt. Alle sind sehr sehr nett. Japanisches Bad und ausreichend Platz zum entspannen. Sehr zu empfehlen

The location is great, only 10 min by foot from the train station. The Ryokan and the room were spotless, the staff extremely friendly and helpful! The Japanese breakfast was delicious! We did not try the Onsen. Overall we were very happy with our choice!

Staff was excellent! Very kind and helpful

Not accustomed to sitting on the floor but sleeping on the mats was fine

The three staff we dealt with, Kazumi, Akiko and Nao were wonderful. Otherwise not much else was worth paying 515€ a night!!!

No blackout in room which they corrected with gaffer tape but we ourselves had to reconfigure the room to suit three people. No water at all in the rooms provided. Ryokan was in dingy basement and frankly a waste of time and money. Just marketing. Thirsty afterwards I bought a drink in the machine only to be told I could not drink it ‘in public’ but only in my room. Kazumi smiled trough this awkward moment Breakfast was good but last service at 8.30am. Way too early. We discussed the problems and the fact that a similar ryokan was 149,000¥ compared to 252,509¥ for same dates at Towa. The service we got made us decide not to pursue any price reduction but interestingly the ‘owner’ was there when we checked out. Also to check out at 11am (not 10am) meant having to pay extra. Thanks to owner perhaps. We lost a couple of hours trying to sort out the blackout situation of windows post check in. Very typical of Japan. When it comes to demanding money, there is no room for genuine good service. Just « show me the money ». And a tiny fridge for three people.