Amongst all the hotel I have been too this ryokan hotel is the best, right in front of kawaguchiko lake and walking distance to the station. Amazing views and they have the best staffs from reception to dining. The best customer service I have ever experienced.

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Perfect stay

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Beautiful hotel, the staff is so helpful for everything

Non negative but you may want to select the Lakeview room and Western styles room

The hotel is about an 11-minute walk from the station. The staff were really friendly, welcoming, and helpful throughout our stay.

Unfortunately, there were quite a few things that made the stay disappointing. There was mold visible in several areas around the hotel. The private onsen was also quite different from the photos — it felt much more dated and heavily used than expected. The room itself was alright, but the sheets, towels, and pajamas all felt heavily worn and used. You could both see and feel the age of them. The biggest disappointment, however, was the food. We understand that Japanese cuisine can be very different from what we’re used to, and that’s completely fine. The problem was that there was very little explanation about what we were eating or how/when certain dishes were supposed to be eaten. We booked one private kaiseki dinner, and honestly, we were glad we only booked one. We were seated in a closed room on inexpensive Western-style dining chairs, and unfortunately the overall experience — including the food — wasn’t very enjoyable. Breakfast also gave the impression that some of the same food from dinner was being reused, which didn’t leave a great impression. Overall, for the price we paid, I’m not sure the experience was worth it. The friendly staff were definitely a positive, but the hotel’s condition, the food experience, and the worn-out linens and clothing made it difficult to justify the price.