Vik Chile

Location was fabulous, breakfast was extraordinary

Obnoxious people, noisy brazilians, the bill after meals with detailed expenses for a whole inclusive stay, the tip that was not included. The noise in the bedrooms, it seems that water was always running.

Der Zimmerservice war ausserordentlich gut, vielleicht der Beste den ich je erlebt habe. Die Lage und der Blick in die Landschaft ist einfach nur atemberaubend. Das Hotel konnte unsere (hohen) Erwartungen in fast allen Belangen erfüllen.

Jammern auf sehr hohem Niveau: in unserem Zimmer (Retro) lief die Toilettenspülung dauernd, d.h. der Spülkasten zur Toilette war nicht dicht und füllte sich alle 2Minuten nach, was im (sonst sehr ruhigen Zimmer) deutlich zu hören war. Beim Abendessen wurde ein 4 Gänge Menü mit Weinbegleitung serviert (das wirklich toll war). Leider wurden die 4 Gänge inklusive Wein in einer Stunde durch- serviert und auch die bitte nach etwas Zeit zwischen den Gängen blieb erfolglos. Das hat den Abend fast ein wenig verdorben.

The most amazing hotel; it is stunning in terms of look, design and architecture. The staff were lovely and it was a very relaxing 24 hours.

Whilst the staff were great, as a first time visitor, there were clearly things we didn’t know. At lunch time we were offered a set meal but only wanted a simple lunch (oh, we have a “snack menu”). We explained our allergies to about four people.. and then at dinner we were served one course without a key ingredient. It just didnt feel as relaxed as it should have done.

Beautiful hotel, great architecture/art. Amazing views. Wonderful wine tasting experience inside the wine cellar. Great food, with some really special presentations.

For the price, I expected much better service. The staff where very pleasant but there should be more training on how to interact with clients. Example 1: We paid for an all inclusive plan and therefore expected to simply relax and enjoy the experience (room, breakfast, lunch, dinner, tours, etc) but at every lunch and dinner we were repeatedly reminded that the tip was not included in the amount we had paid, so much so that it became a nuisance. No need to be reminded more than once at every meal. Example 2: We went for a horse ride through the vineyards, our handler was very kind but you had to beg him to give you some information on what you were seeing, the history of the place and even the name of the horses. Basic stuff, but that for a place that charges more than USD 1k/night should be a given. Two more areas to improve: (1) we had lunch at the hotel twice and both times the restaurant smelled like fried food (need to fix the exhaust system coming from the kitchen). Problem was not present at dinner. (2) The hotel has a wonderful infinity edge pool, with a breathtaking view. One catch: it´s not heated so there is no way for someone would go in, way too cold! Everyone that arrived at the hotel asked about this. Again, for the price charged, a mildly heated pool is not asking much. Just ask any ski resort hotel.