Hotel Kasztelan

security and ability to communicate with the hotel

none

The elegance and care of Kasztelans staff are superb. The receptionist immediately picked up on my famished state, and while dinner would not be available for an hour, she suggested and served a chicken soup reminiscent of my mom's. Other staff were equally attentive, especially Simon who opened the jacuzzi and salt cave for me, and quickly served an unexpected guest of mine with refreshments at dinner.

That I could not stay longer.

Nice staff. Good breakfast. Cleanliness. Spacious parking for free. Location even better, than we expected.

Great location. Good views, so it's worth booking a room with a view. Very quiet area. Staff reasonably friendly. Sun loungers outside and the pool were great. Rooms were clean and of a good size. We asked for rooms nearby, they gave us rooms opposite each other, which was great.

In one of the rooms, the curtains didn't fit the windows, leaving a large gap. The staff tried to convince us this was acceptable, rather than fixing it. I woke up at about 5am each morning, which isn't what you want when away in a quiet countryside hotel. In the other room, the blinds let through a lot of light. They were also awake at 5am each day. No kettle in the room (as advertised). Reception tried to make us pay for tea and coffee sachets to get a kettle, but eventually gave us the kettle anyway. There was no bar (as advertised), rather you could order drinks in the restaurant, which had no music or atmosphere. The breakfast became repetitive. Pizza was served one morning in place of another hot item.