Terra Nova Hotel

Was close enough to the Royal Infirmary for us to visit. It meet our needs perfectly

Nothing

I rarely if ever write any reviews on Booking.com, and even when I write them I never give 10/10, but this property provides a truly exceptional customer service. I had a little concern about my stay, but it has been addressed promptly and in a very satisfactory manner. Highly recommended.

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Great location. Contacted owners who were very helpful

Nothing

The location is good. It was a pleasant surprise to find a wee refrigerator in the room, as well as a microwave, plus a kettle. The room had a nice window, and the staff respond quickly.

Upon my arrival, the room needed vacuuming, the bathroom floor near the shower is in serious need of repair, not to mention the gaudy caulking in the shower. An extra toilet roll should have been provided every time the room was cleaned. (Cleaned once every three days, which is fine). The bath and hand towels could be used to make rags. Two different bath towels I had been given had about 3 holes, and fraying strings at the edges. The bathroom door squeaked loudly and unbearably. I managed to fix it myself. The walls are paper thin and the neighbour next to me was always slamming his door two to three times to try to close it. --If this had been my guest house, I would have been appalled to have someone stay in it, given its condition. That is to say, its condition is passable, but not looked after, certainly not with thoughtfulness, love or care. Also, whatever fragrance it is that is used to launder the sheets and towels, or sprayed in the room, is smelly, a sickening floral odor.