It is a great property, in a great location. But that is the only good thing about it.

The facilities, upkeep, conveniences, hospitality, cleanliness were all way below sub par.

outside beautiful

staff

location

it is like paying for a heritage hotel but getting amenities like a budget hotel. booking.com stated balcony with rooms but property didnt have anything of the like at all. Staff does not know how to cater to guests, lots of arguments over prebooked rooms types, no training to the staff-inflexible staff , bad upkeep of rooms, torn upholstery ,dated beds, curtains were dirty, WC no pressure. washroom did not have enough water in winters. only reedemable quality was the restaurant and size of rooms. the property is under trust and really the staff needs to keep up with trends and not treat property like a dormitory if its being sold as a heritage property. staff was clueless about how booking.com worked and couldnt provide resolution for nless spoken with a contact number that was provided o nwebsite

It’s a gorgeous palace hotel. The staff was very good.

Needs some maintenance work and modernization. It could be as good as any 5 star hotel if taken care properly. Tourism also needs to be promoted in Bikaner.

quietness

nothing

Location was good and rooms were perfectly cleaned . Nice Breakfast and cooperative staffs .

it has good location,king size room.staff is very cooperative.it is eco friendly building.

Shri ganga garden not properly mentain.Cloth of Sofa set was seem old.not properly mentain.

Staff was very friendly and helpful

Breakfast was such a heartbreak. Highly disappointed.