Nicely decorated with good space in the room

the room is a little dark

Room was cosy

Lighting color was abit dim

Good facilities and centrally located. The staff was very courteous and helpful.

In the entrance area there are sofas where the cushions have cracks.

love the decor. very unassuming from the outside.. but lovely inside.

room could have been a little bigger. but everything else was good enough to make up for it

love the design of whole building, water pressure and heater very good, air cond works well and staff very friendly

too bad they don’t have bath tub

Great deco and interior for hotel lobby, cafe and room. The hotel and room was clean, aesthetically designed and smells good. staff was friendly and helpful. Ample parking space, privacy amongst guests and not noisy at all. Very fast lifts and easy check-in/check-out process.

Nothing I can think of or encountered with.

The manager at the reception was inconsiderate and totally unhelpful. I requested a slightly late check-out at 1pm as i need to go out and afraid could not come back on time due to heavy traffic during CNY. My request was rejected without any due consideration. It was on a weekday and the manager simply gave an excuse that the hotel was fully booked on that day. Please don't treat your customers like a fool! Subsequently checked a few hotel reservation websites and they showed there were plenty rooms available. The manager even said that there will charge for late check out. It is not a matter of money but the customer service shown was really terrible. This was my first time stayed in this hotel. With such bad experience, it will definitely be the last!!!

ROSA MALACCA STAFF"S PROVIDE EFFICIENT SERVICE AND FRIENDLY STAFFS . ROOMS ARE PROVIDED WITH GOOD WATER HEATER, IRON , HAIR DRYER AND ELECTRIC KETTLE ALL IN GOOD WORKING CONDITIONS . VERY CLEAN HOTEL . WE HAD A JOYFUL STAY IN ROSA HOTEL FOR 3 NIGHTS . THANKS ROSA STAFFS . KEEP UP GOOD WORK. 👍

The concept and cleanliness

We were only given one door access card. other than that nothing.

service is excellent food is good

cleanliness-under bed is not cleaned regularly, accidentally peaked when looking for an item on the floor facilities-bathtub would be a plus plus

- The bed mattress is good for spine - The room is spacious

- The waiting time for check in is long (waiting for 2 turns took about 15 min) - The corridor that walking to room lack of ventilation and smell from toilet / sewer - The room is dusty caused sneezing a lot - When we enter in, the room was stuffy and smell bad (from toilet/sewer)

there were four of us sharing one room. big spacious room with lots of space

nil

Food for breakfast are good.

1. The bar buffet table quite high. 2. Should have tall closet to hang long long clothes

(1) Hotel staff were friendly, responsive and helpful. (2) The hotel lounge at ground level, and reception and dining areas on the first floor were nicely decorated. (3) Hotel room and common facilities were generally very clean.

(1) Room toilet door was located in a way that there was not much space to get to the wash basin without first taking a step down to the shower area. (2) Hotel room was located in front of the road and was occasionally noisy from road traffic, despite assurance from hotel staff gave that the room would be quiet. (3) Small toothpaste from previous occupants was found in the hotel room toilet. (4) Hotel guests and staff smoke at the area in front of the car park, which is very unhealthy and irritating for non-smokers. 😒