The Ritz-Carlton, Astana

Lots of extra touches and thoughtful things that made me feel incredibly special and well looked after

Great

Cleaning service with comments

We had an incredible overnight stay and felt exceptionally well looked after from start to finish. From the warm welcome and seamless check-in to a very generous room upgrade, everything exceeded our expectations. The room itself was absolutely beautiful and made our stay even more special. The team truly went above and beyond for my birthday. From a thoughtful piece of cake delivered with our room service breakfast to a lovely gift received after the spa, every detail felt personal and genuinely appreciated. The amenities are outstanding, and we also thoroughly enjoyed the evening brunch at Mokki, which was fantastic. We would highly recommend this hotel. It has been one of our best stays in Astana. Thank you for such a memorable experience!

Location and the room

The hotel was not flexible with an early check-in despite having available rooms and I paid for the whole previous day (full price) however arrived at 5AM morning on my booked day. Since I was tired and wanted to check in to my room, I asked for at least to pay half of the price, since I arrived already on my day of booking. I live in Dubai and here hotels are more flexible and always give you an alternative way just to make you feel as a valuable guest. There was also a major technical issue overnight where all the lights in the room turned on and could not be switched off until 5:00 a.m., even by the hotel staff. As this affected multiple guests and resulted in a sleepless night, the hotel should have offered appropriate compensation or a complimentary gesture to all impacted guests.