customer service excellent location

work being done across street and next door

Location right in center of activities. Lovely building and apartment set-up. Gas fireplace. Easy parking.

My husband and I don’t like foam beds.

The location is so convenient to everything. The rooms are spacious and comfortable. The suite allow you to feel like you can stretch out and relax and are not be confined to a bedroom. The staff is exceptional and always there to tend to all your needs or requests, .

Great location, easy walk to all the shops and restaurant and upgrade to a beautiful unit with full kitchen. Great communication using texts to provide door codes and check-in/check-out information. Will be back!

Great location, very clean, contactless check in and out

The noise from the bar across the street was a lot, and the guy doing the beer bottles at 6am was annoying.

excellent location to wharf, restaurants and tourism sites

The room was perfect! We loved the coziness of the fireplace. The location was also great! We loved that we could walk to shopping and restaurants easily and parking was great!

couldn’t ask for a better location in such a charming hotel on a lovely street.

some of the amenities could be upgraded

Amazing location walking distance to the Wharfs, restaurants, shops, cafes and sailing day trip excersions. One bedroom had either a balcony or fireplace and ample space to feel like home away from home. There is an easy parking lot to get in and out when you need to use your car. I love the coffee machines, hot water for tea and coffee pods in the room as well in the common area. Courtyard was cute and you did not hear cars and extra noise making the stay acoustically sound.

Great location. Very clean. Staff was very accommodating and responsive.

Bed mattress or top cover was uneven. Might need replacement.

Excellent location, steps away from restaurants and stores. A problem with a bathroom door was fixed quickly. We had an enjoyable stay.

Availability of parking spots is tight, especially with two cars.

Enjoyed this hotel very much. The location was excellent with easy access to everything along the wharf area. The room/apt was lovely and had all amenities. The staff was very accomodating and quick to reply to any questions/concerns.

great parking, cleanliness and responsiveness. great room/suite and proximal to all Newport shopping and dining around Thames/America’s Cup streets.

need curtains….shades don’t cut it!

Location, cleanliness, amenities, and Staff

I miss the coffee pot vs. the nespresso machine in the kitchen. Jay was awesome and found one for us to use during our stay. I would definitely suggest having coffee pots available for those that prefer them 😉

the hotel was in the perfect location. walking distance to everything. It was very clean. The beds were comfortable. The rooms had a kitchen so we made breakfast every morning. it was pet friendly! Also quiet. I didn’t hear the other guests. Staff is still following Covid protocol so they do not enter your room but the office is easy to contact and they keep up communication. I really enjoyed my time there. I will definitely stay again.

There is really nothing not to like. I did miss a pool but I knew they didn’t have one and quite honestly there is so much to do that a pool is not needed. I just missed it a bit because I needed a little rest from the night before but my room was perfect. And they have a cute court yard to enjoy a coffee or cocktail.

Our one bedroom apartment was huge! Our unit was so clean and welcoming. The full kitchen was a great money saver. We could save our leftovers from the restaurants and make a few meals there. We stayed for a week and it was so quiet and relaxing. The coffee machine was awesome. There was a main one in the lobby that used the nespresso pods. The one in the unit was great too. Lots of pillows and a comfy bed had us sleeping great. The staff was very attentive through texts, since covid protocols were in place. Awesome location! We stayed May 12-19, 2022. BIG plus for this place is free parking and no daily resort fee that most of the places tack on. Will come back someday! Nancy from Newark, Delaware

I really can’t think of anything. Our stay was perfect!

excellent location, very clean and spacious, good parking facilities.

nothing

great amount of space and staff was phenomenal and very accommodating

Excellent location. Friendly and professional staff. Absolutely perfect property for families or large groups.

can't think of a thing

N/A due to COVID.

Pull-out sofa in common area not comfortable.

So close to everything, very spacious, clean, excellent staff.

The staff is always exceptional! The rooms are not your average hotel room, more like your own little apartment. The location is fantastic - right in the middle of all Newport has to offer!! It’s also dog friendly and right next to a convenient park. MacDougal gives it 2 paws up 🐾 We’ll be back for sure!!