Spacious family room we were allocated on arrival and happy hour Drinks! Staff very helpful.

Pillows rather lumpy and towels rather thin.

Great hotel , very clean , good staff , great pool and bar , good location

Everything

Being on 8th floor and not using lifts! Could benefit from covered outside area to sit out when it is raining plus patio heaters if chilly.Hotel information booklet in room would be helpful.Cheaper use of Spa pool

Everything. Great pool. Great bars and cocktails.

Would have been nice to have had a kettle in the room.

Near to beach and chringuitos

Beds

Moderate selection.

The room was spacious and it had an amazing view. Everything was cleaned and well equipped. The area with the beds near the pool were good to have a more quiet space to relax. The food in the Snack Bar was really good, also in the buffet. Entertainment at night was very pleasant with Live Music, Nando Diaz was the person playing and singing, definitely a plus in our stay. Finally, a note to the staff that was always friendly and polite with us.

For a 4-star hotel, I was expecting to have more to offer without the need to pay extra. Everything SPA related was to be paid extra, parking and drinks during meals were also paid. Despite that, I have to say that the hotel should have a dedicated part of the staff to be in control of common areas such as the pool. I completely understand that families are going on vacation with kids and that naturally kids are louder and they just to have fun, however, when you have a bunch of kids (I believe part of football team that stayed at the hotel) running around from pool to pool and diving without any control, can be dangerous. Not only dangerous, but it bothers the other guests. I don't think diving should be allowed in the pool, specially when people are on the sun beds near it. In the buffet, most of these kids were grabbing the food with their hands instead of the utensils provided by the hotel. This is not hygienic at all and no one said anything about it.

We loved the location, the pool area, spa and how clean the hotel was and friendly the staff was. We have stayed at Alcazar since 2016 every September we come.

It’s such a shame for me to write that as stated above how many times we have stayed here but - my room was awful, we could hear the bin men outside in the early hours, the pigeons outside our window, the breakfast was freezing cold, and more importantly they closed the bar up outside on our second night stay! Boards up the lot! Bar shut down. So disappointed.