Stunning views looking down on Amalfi and the sea from every floor of the hotel. Our beautiful room and balcony were just lovely. The shuttle to and from the hotel was very helpful and the staff were all very accommodating. The restaurant was also very good for both breakfast and dinner.

Nothing bad to say

The view!!

We loved everything about our stay at Grand Hotel Exelsior ! We booked a fully renovated room on the six floor with balcony and an incredible sea and mountains view. ( Six floor freshly renovated ) For us comfortable ,large room and modern sparkling clean bathroom are priority ! I’m not sure about rooms that’s on the other floors but I think they will be updated gradually. This hotel is the best choice if you are staying in Amalfi for relax . The pool , the beach , restaurant , bar ,breakfast ,shuttle , service are exceptional !And the view here is absolutely unbeaten !!! Already recommended Grand Hotel Exelsior to my friends who are planning their vacation to Amalfi coast .

We love Everything about Grand Hotel Exelsior !

Wonderful views, delicious food, great staff, convenient shuttle service, and comfortable rooms. They seem to be doing some facilities upgrades, which is good.

This was fine for us, but know that it will take time to shuttle to and from Amalfi center and the shuttle can get fully booked, so just plan ahead!

Food was great, service was great and the hotel staff was really incredible.

The beds in the room could have been much more comfortable

We loved the food, it was excellent. The location was ideal as we liked the views from our room and there was a very efficient shuttle service down into Amalfi Town.

With regard to our room, my wife didnt like that there was no full length mirror or indeed a magnified mirror in the bathroom. We had issues with the aircon too as the room was very cold. The staff did try to help though but didn't fix it.

We just got back last weekend. I loved everyone at the hotel. The staff are like family. Breakfast was at your table before you ordered it. My son is very fussy so the staff and the chef really tried to meet with his expectations. Most dinner we had at the hotel, they were very nice and well prepared. Always brought stuff to our table with fresh flowers in it. I want to go back next week. Oh my God, the view is gorgeous. The hotel is older but kept very well and clean. Everywhere was very clean. We all enjoyed it.

Not much I can say.

beautiful view

staff was uninformed

Staff and food plus the view and cleanness

- no phone in the room to call the reception - no iron and iron table in the room - no kettle for making hot water and tea

excellent views, food, cleanliness.

location of the property is amazing … hotel is really nice and clean !!!! beautiful property !!! The manager Mr. Lorenzo was very helpful. The coach driver Mr. Mauratzio was very kind and courteous

didn’t have an electric kettle in the room, did not have a porter service at 4.30 A.M. when we left the property.

the property was great view ,

a little bit far from everything

The hotel has an immediate old fashion feel to it but that is not criticism. it takes you back to when hotels had their own individual charm. Facilities were great but it is run with such understated efficiency- the staff all know exactly what they are doing and do so wanting to please. I have stayed in hotels all round the world- corporately and privately and think this is my current favourite.

certainly nothing important apart from the draft beer could be colder ?

Incredible food, drinks, food, communal areas, gorgeous!

Room wasn't as luxurious as we'd hoped, bit sparse too. The coach return from Amalfi was a good idea but 1 of the 2 nights there was a horrible queue/argument to get on as it was way oversubscribed :( we left with a couple to get a taxi (€€) and this really tarnished it for us. Wish you'd used the large coach for the last pick up.

The view is amazing and the staff is super helpful. It was easy to travel from the hotel thanks to the shuttle and the private beach is quite a dream. Highly recommend.

lovely room with fantastic view. good food very attentive staff. excellent shuttle bus to Amalfi

outside needs some renovation

Lovely 😊

Great staff. Wonderful view. Good beach via free shuttle. Half the rooms fully updated. Reliable shuttle every hour to town. Good breakfasf.

Some of the dinner specials not that good. Main menu better. Coffee in room would have been nice.

The breakfast service was great, as well as the pool.

I booked this hotel in May. While checking in, they had no record of my booking and simply "lost it". We checked in with another family member who had a separate booking, and we all booked on the same day and they had their booking. I asked if this was a problem and they said not at all. After they said everything was good, our family members went to their room (newly renovated, better space) and we went to ours. Our room looked like it hadn't been used in months and was at the very end of a hallway. The lights had cobwebs, the room smelled so musty, the electrical outlets didn't work, and the bathroom bad black mold on the walls. I complained to the front desk and they said they had no other rooms available and because it was evening, he wasn't a manager and a manager would deal with it in the morning. The morning came and no one contacted us, the morning person said the manager wasn't in yet but we had a day tour booked. I said I would like someone to deal with this and especially by the time I get back. I got back and nothing was done. I complained again and at this point it was the evening and we were leaving early the next morning. The lady at front desk said she will speak to the owner that lives on the property. I said I don't think it's fair that I pay the same price as our family members and they have a brand new room and we got a room for the same price and it looks like that? By the time the morning came and it was time to check out, all I was offered was 100 euros off. I was so shocked at the lack of customer service and how a hotel like this deals with their customers. I was never offered an apology AT ALL and was always made to feel like I did something wrong in the process. I have stayed at MANY hotels around the world, and I will never ever stay here again. I wouldn't have even stayed here the second night but being in the Amalfi Coast in the summer, everything else around was booked or insanely expensive so...

beautiful, well kept property

not walking distance to much

extremely nice staff, amazing views, private beach

way to the beach with shuttle and lifts a bit long, but views make up for it

fabulous views, helpful friendly staff

disappointing breakfasts

Friendly and helpful staff, lovely views, pool area better than photos, decent breakfast, my wife and I enjoyed our stay there.