La atención y las instalaciones

Todo me gusto

Comfortable beds, very nice breakfast, easy check-in

Bathrooms could be cleaner, a few moldy spots in the showers.

The breakfast is wonderful. All of the staff are friendly and helpful. Our king room was spacious, clean and quiet. We loved the new bar and the restaurant. Very good food at reasonable prices. The airport shuttle personally greets you and gets you yo and from the airport with ease.

Proximity to airport is a 5 minute drive- excellent! Free shuttle is excellent! Breakfast is pretty good- lots of "continental" options on a large buffet. Room was clean, very comfortable and QUIET!! I paid a little extra for the "Business Floor" (5th floor) which includes a bigger room and apparently people who don't slam their doors in the morning, and don't have LOUD misbehaved KIDS! There was a 24 hour coffee/tea/iced tea, flavored water station on the floor near our room which is very nice. I really enjoyed the steam room which only took about 10 minutes to get going (although it should have been much hotter) and the sauna. The pool area was nice but...screaming kids again. Got terrible service at the bar at the "new" restaurant, so we chose not to eat there. We were going to but the bar service was terrible and to pay $10 for a well vodka soda is ridiculous. VERY good security at the hotel- needed a key card to access almost every space. Overall, a very nice stay in relative comfort for the end of a month-long trip in Ecuador. Were even able to check in early, which was greatly appreciated after a long drive to Guayaquil.

see above

Breakfast was very good. Room was Confortable and clean.

I would suggest checking that extractor from the frying section of the restaurant, since after breakfast, all my working clothes smelled cooking fumes. Also, no working areas in the hotel where I could sit with my colleagues and collaborate. The building and furniture looked kind of old. The view from my room was a ceiling with the AC equipment.

Everything was wonderful. Being personally met at the airport got us off to a good start. Everything about the facilities is very nice.  whatever we needed for the room was brought to us quickly and with a smile. We loved the fact that they set us up at a nice table outside the restaurant. We enjoyed that immensely. The food, prices, and service was excellent in their restaurant. We are returning again soon.

We had what I thought was a party room next-door to us but they said it was a family. Either way it was extremely loud until late at night. Next time I will call the front desk. What looks like a very nice bar was closed for a private event, but it was still nice eating and drinking in the restaurant.

We just needed a place to stay over night between flights that was close to the airport. Everything was clean, the bed was very comfortable and breakfast was great. We got a free taxi to the airport in the morning.

Nothing.

It is close to the airport

It is very loud. My room was on the first floor and there was a band playing. I had been flying all day and needed sleep. That was impossible. Attempts were made to move me to higher floors, but until I went up to floor number six, the sound persisted. Ultimately I had a nice room and a good sleep and the staff was very accommodating.

convenient to the airport, nice staff and very clean

nothing

nice variety at the breakfast, perfect location, comfortable beds, friendly staff

noisy (you can hear the neighbours or the renovation work), swimmingpool was closed due to renovation work

Amazing service from the staff, especially with the airport pickup arrangements. the room was very nice and let’s not forget the amazing breakfast.

unfortunately, they were doing some construction work while I stayed there and it was noisy.

The room service is to slow 45 minutes for club sándwich

Lights in the room and more TV channels

Everything

Nothing

facilities

noise

close to airport

The shower had mold throughout it, :( disappointing for such a nice hotel!

Friendly staff, comfortable beds, nice breakfast variety.

Quite noisy because of the reconstruction, no use of the swimming pool possible and no alternatives (e.g. using the swimming pool of another hotel) available, also you can hear a lot through the wall from the neighbour rooms.

it was amazing and connected to the shopping mall, which was super convenient and a luxury

no pool

I left a few pieces of clothing to wash. One of the pieces was a pair of beige jeans and it came back with white stains all over it, as some kind of bleach touched them. I noticed when I already checked out and called. When I send in the pictures they insinuated that the stains were there before. Even though I send them pictures sitting in the same hotel with not stained pants, they wanted to insist I was wrong, since one person of the staff wrote that there was a stained pair of pants. I send in two pairs of pants, one had little stains on it and was my 6 years old. When I asked how they specify the different pieces and stains on them and that I want to see the copy of their “proof”, I didn’t get an answer. Instead of saying sorry or taking responsibility, they covered up the incident and indirectly accused me of lying, according to a record that was manually (!) written. I left 1300 dollar on a trip with my family and I don’t think there would have been any reason or gain by inventing this story! I feel at a place with this pricing, and class, the client should not discuss hours about a basic service. Also we have been guests there constantly for the last few month (my husband was traveling once a month) and the treatment was even worse because of that. It’s not about the pants, but about the accusatory statements and misbehavior even seeing proof of me sitting in their restaurant, that I’m so disappointed about. Unprofessional and rude to who was a good client! The place and most of the staff is nice. We didn’t complain about not having air conditioning in the gym during our state or anything like that, but this is just to much. The client is king. And I’m more than disappointed!

Very Good

Very Good