voco Doha West Bay Suites by IHG

Good

Nothing

Thanks

Thanks

Everything

N/A

Good Location

- Paid extra for a premium king room with sea view however the room I received is the same as the Studio Suite which is substantially cheaper. I enquired at reception , and despite not being happy with the room and showing pictures of the room style I booked, no apology or offer to change rooms. Don’t pay extra for premium. - Swimming Pool staff not helpful , nobody there to collect towels, it is help yourself with no sign. Pool bar also closed. - Turned on the sign for housekeeping on first morning at 8am. Nobody came until evening after following up three times - Told at check in “breakfast is with your room and served in the restaurant”. Pleasant surprise as I didn’t think I had breakfast. I went to breakfast in the morning, was greeted for breakfast and my name and room ticked off the sheet. About 5 mins later , after filling my plate and getting coffee, lady runs over to me and states “just to let you know, you know breakfast isn’t included in your room rate ?”. They clearly made a mistake and when I spoke to front office, they told me they wouldn’t charge me as long as I didn’t go back in the restaurant seemingly oblivious to the fact it was their mistake . - Service in lobby cafe ridiculously slow. The morning I checked out, I ordered a croissant; took 30 mins plus to arrive and had to chase a few times. I gave my room number. On check out no invoice provided to me to pay for it. I left something at reception for my friend in another room. They then contacted her to claim I had left without paying and charged it to her room. A complete lie to cover their incompetence. They only linked our rooms because I told the man when I was checking out my friend was staying in said room and could it be kept here for her to collect. Due to issues hotel offered me a free breakfast for 2 next time I come to Doha. Unfortunately, good customer service would have ensured none of these issues happened in the first place.