New build, snack counter at the front desk, along with complimentary coffee and citrus water downstairs. Room was comfortable and modern, AC worked well, and toiletries provided seemed more upgraded than other places. Parking was easy. Breakfast was well-rounded with some good choices!

One staff member was very short with us; called and asked if we could have towels brought up to our third floor room and she told us she was too busy and asked if we could go down and get them instead. This isn’t overtly rude, but subpar customer service in my opinion. She did not smile once. Other staff members were more pleasant. Our room was cleaned, but it needs detailing, specifically in the shower corners and along the edges - mildew was very apparent.

location and cleanliness

no dislikes

Great Manager and customer service.

It was all great !

Great location. Nice clean property.

No swimming pool. For the location to be a Hilton with no pool. Is not a great way to hold up the name.

Nothing

I didn't get to stay. It was closed, there was nobody to let me in...ya'll took my money.

I loved the cleanliness!

nothing I did not like

New build so it is still in good shape. Area is quiet and very close to shopping and dining options. We also appreciated it being close to Longview High School (we were in town watching our hometown high school baseball team play Longview in the playoffs) and needed to stay the night. Therefore, I would recommend this location for anyone needing to stay in a hotel for events at Longview High School.

Just slightly irritated by the young man who checked us in. He did his job but was listening to a video on his phone and was responding to it facially and with laughter while he was waiting on us. Just felt like we were second on his priority list.

clean environment, nice breakfast

n/a

ok could had more slecetion and no orange juice, was tolf it was sold out.

first room we was given tv did not work

I liked the facility and vibe.

I didn't like the beds because they weren't really comfortable. I also didn't like that the decaf coffee was either cold or all out and I also had to let front desk know that the eggs were all out.

Clean, food was edible

No soap in sjower. The containers are disgusting. Soap container in shower was empty. Smsll soaps are more sanitary.

the breakfast

clean and friendly staff

I like that the property was around a lot for stores.

Not having a swimming pool .

closet to our home .

The breakfast wasn’t great! The eggs tasted like paper, the pancake machine was broken, and breakfast that they did have out went pretty quickly and wasn’t restocked.

Both breakfast and staff could have been more pleasant. The staff wasn’t friendly at all!

clean, comfortable and very nice!

there was nothing we didn’t like

It's a nice looking hotel

My stay was horrible..Ist: when I arrived someone was already staying In the room they picked for me 315, 2nd: The staff was nunsulant about itduring check in.. the conversation went on and on I wasn't accommodated I was put on the 2nd floor was told there wasn't anything else I basically had no choice. When i specifically asked for the 4th floor when i booked my room, called 2 before to make sure everything was good "during" the call i was moved to the 3rd floor "supposed" to be at the end of the hall. But like I said earlier someone was staying in that room I walked in a seen it myself After that I was moved to the 2nd floor 214 which is latterly first door you see from the elevators ( what part I don't want to be disturbed by someone walking over me and hearing the elevator for 2 days) what I didn't want or need it's was exactly just that above us kids playing bumping dropping things and hearing the eleva6evetutime someone got on or off the whole stay!!!! 3rd: Only 2 pillows on a king size bed smh....had to go down stairs to warm up food, had too call 3 times for towels, housekeeping never ask did we need room service, had to put trash outside of the door, 4th: There was only one staff out of 5 staffs that was trying to be decent about the situation. 5th: Was told the manager would be in the next day come to Find out she want be in till Monday morning...there under new management and the old manager was trash I was told by staff. .6th: .so I'm yet waiting to talk with her for a reimbursement for my 2days of Bs. 7th: May I add the breakfast "pancake machine cute but they should have had 2 because the line was long after sitting in line for 30.mins to get pancakes by the time it was my turn more mix had to be made to go in the machine another 10mins or so. I hope new management do what it takes to run a nice hotel.