Beautiful grounds (flowers, greenery) and the pool at Private Lodge. Bus into Pizzo town. Resort cata and dog! Great location for my need to be near Lamezia Airport.

Smart TV did not work; impossible to get into archery class; grounds are expansive, difficult for my mobility impaired husband to navigate — suggest golf cart rental as an option

Clean and easy to use. Most thing’s available on site

Some fixtures and fittings needed attention. The Wi-Fi was very intermittent.

Entertainment was outstanding! Great music!

Maybe explain a bit better what is free and what is extra to pay for.

Great facilities and activities, we particularly enjoyed the Watersports and the whole Watersports team of Steffi, Dany, Cyprian and Aoife were so helpful and pleasant throughout our stay, making us feel very welcome. We particularly enjoyed the hour long catamaran boat trip with Aoife and would recommend this to all to try. We were delighted with the food in the private lodge as well as the Trattoria and the Magico restaurant and want to say thank you to all the staff and waiters in the restaurant, with a special mention for Jonathon in Magico. Staff in reception were very helpful to organise a taxi for us to the airport. We enjoyed a pleasant trip to Pizzo facilitated by a shuttle bus operating from the hotel. The evening entertainment provided by the entertainment team was equally fantastic with special thanks to Antonia for entertaining conversation and company and Annika for the dancing. Private lodge was lovely and secluded with a separate pool and rooms very comfortable.

amazing!!! stayed there with 2 kids. They didn't waana leave

The forest area is so beautiful with a lovely chill out zone on hammocks. Grounds are absolutely gorgeous. The room is very clean with an amazing view and a very quiet atmosphere. Special thanks to Ella. She is so kind and helped a lot to my 10 years old daughter throughout all childrens programs.

Food is not tasty, very few assortments compared to other all-inclusive hotels

Quality of Buffet

Check-in at Reception was extremely unfriendly, non-smiling and unprofessional. Other staff have been nice but unfortunately first impression counts and therefore we cannot recommend this place. All inclusive not very transparent - paying for “the drink of the day” (and for icecream as I’ve seen as well!) is a joke!

Swimming pool, grounds and cleanliness. Mimma the woman who decorates the tables is very welcoming, pleasant and helpful in giving decoration suggestions.

Very hard pillows, had difficulty sleeping. Dislike the fact you need to stay 1 week for reserving a specialty restaurant especially as they were not full and you make your clients feel excluded. Someone who stays 6 days has less privileges than one who stays 7??? They are paying $ restaurants, you stand to make more money if you open to reservations up to a limited number but don't exclude some clients versus others based on the number of nights they stay. It gave me a sour taste. I had an issue with reception not answering my email about train or airport transfers at the airport. Please advise at time of booking that all transfers are your own responsibility. As I arrived at 15.45 had to wait in line 15 minutes to check in, by the time I got to my room and got my suitcase, ran to the tennis court as I love tennis but the pro/teacher wouldn't accept me saying I needed to reserve first! I just arrived I told him, it's a resort, what difference if I just join in? He explained that I could only reserve for the next day through the app! I felt like I was in an army boot camp and stringent rules! It's vacation, leisure, tennis, supposed to be inclusive and fun activity! How was I to know after just arriving? I expected more flexibility and being included in that activity. Spoke to client representative and Olga offered us complimentary supper at a speciality restaurant, that we enjoyed. So it ended better than the start!

Staff importante

Swimming pools. There were 3 swimming pools for kids.

Food and drinks were not good. All inclusive drinks were cheap and horrible ones served in a plastic glass. Mid day snack at coffee bar - vending machine and stale cakes. Cheap shampoo/bodysoap. Not a 4 stars quality. Won't go back.

Very clean and well maintained hotel…excellent service. Excellent Italian cuisine🥰 We simply loved it.

No negative experience

Everything was great. Nice and helpful staff, beautiful nature - flowers, trees. Our kids enjoyed the splash park and heated pool. During our stay it was too cold for us to use the main swimming pool. There was so much food to choose from During the meal times - nice fresh pizza, lots of fish and seafood - very good choice of Everything. The rooms are basic but we didn't spent much time there as there was so much to do outside.

Very nice and clean structure. A lot of sport options all day long, and evening entertainment.

Nothing

The meals were excellent and varied! The main pool and the Water Park are fantastic!

The room was spacious and clean , loved the green area and the way to the beach . the beach was beautiful. the kids entertainment was great . both girls were amazing . staff is very helpful and professional

The adult entertainment twice per week and very poor . it was the first resort that I went that didn’t had propel shows in the evening. also the gap between kids disco and the music was to big . They totally need a improvement . Food quality was good but was almost the same thing every day . Between lunch and evening just sandwiches were available. the cocktails are water with bit alcohol and sugar. It seems that the resort is made for germen taste and people. I prefer something more Italian .

great service, food and programs organized well with the app.

DJ nightly was bad. Left many guests unsatisfied. Pork was undercooked.

We loved the main buffet restaurant. We particular liked the access to the beach through the pine and eucalyptus forest. My children enjoyed the water slides (the Splashpark), which were only accessible to them. What really, really surprised us positively was the cleanliness: the room, the public toilets...everything had a nice smell of clean. The animation team was amazing in their skills. There is even a cat hotel!

In general, I had the impression the resort is not optimised for kids younger than 10yo. A few examples 1. There a miniclub, which works on the model "leave your kids to us". It did not work for us...and for many of the other parents. It would be great to have some activities e.g. in the pools or in the afternoon. 2. The main pools are amazing...for those who can swim well. Their depths are fixed at 1.4m (the "family"one) and 1.5m (the "main" one). It is not possible to swim in the Splashpark. 3. The shows were dance based and at high volume. Believe me, the dancers were amazing...but I couldn't enjoy more than 5min each night: after that many parents like me had to leave, because their kids could not stand the volume. It would be great to have something more oriented to families e.g. a magician or a talent show or something interactive. 4. When I read "all included" I expected to have at least some ice cream on the list of accessible things.

Absolutely loved the size of the rooms ,grounds and the facilities offered!!! Staff are all so polite, smiley and go extra mile to help you. Very clean , food sometimes repetitive but always fresh! Pizza to die for, fish offered daily and we had loads of prawns , molluscs etc on most of the days. Entertainment team The Best!!! They work so hard and are amazing!! Big Thank you to : Richy Marek Natali Ievgenia Taina Werdy Sergi Berni… We enjoyed all the shows. The entertain team manager Ania and her helper Jay Jay. Also the girl on the Reception Katherine - so helpful !!! I’ve stayed in this hotel 2 times and she was always understanding and accommodating.

nothing

Activities from the entertainment staff.

Room and location to sea.

Entertainment for Families, nice beach and swimming pools, good food and complementary all-inclusive drinks in the main bar/swimming pool bar, etc.

Rooms could be more equipped with toiletries

the grounds are nice and well laid out, the kids pool is amazing, lots of extras that aren’t offered by other all inclusive resorts and the night shows are very well done with talented personnel.

beds are cheap bricks, the ‘relaxing’ experience is ruined when you’re exhausted and lay down in those beds. we visited same location before and twice in the Spain location and food variety was higher, it’s simple for the chiefs but there is little variety from day to day and the two other restaurants have Very limited availability. new towels, clean the large pool more because my daughter even said “ it’s too dirty to swim”. the bar staff needs to treat people better even when it’s busy, there is no excuse for treating my wife short because 5 people are in line; no excuse. last item is the app, it sucks period, the website works better but takes forever to find simple things like schedules, once a person checks in they should be directed to customer service and assisted with the app to ensure when told to use it for simple requests; it works for the customers. pretty sure that’s the whole point, not to advertise for another stay if this stay isn’t working.

Every single thing. The staff was incredibly helpful, always in a very good mood with the biggest smile. The food! OMG! The food was just outstanding. So much choice and everything was sooo tasty. The room was very big and cool all the time. Trust me you gonna need it cuz it can get so hot in Calabria. Also bed was made every day and new towels given every day. The swimming pool area was fun but also relaxing. Not to mention the beach. What a dream! The walk to the beach through the forest of Eucalyptus and pine trees was quite something too! Thank you so very much for making us feel so welcomed and making our holidays feel so special. I would most certainly come back.

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