Location

N/A

Great location next to Cala Azul & close walk to Cala Ferrera, Cala Esmeralda, Cala Petit & Cala Gran

Over run with young kids overtaking the pool are. Can only cool room to 22C. You pay for pool towels…lame. Room A101 is worst ever on stairway & over roundabout.

I had a great stay at your hotel, especially enjoying the activities, pool, daily room cleaning, and the beautiful rocky beach nearby. The complimentary birthday card was a lovely touch, and I appreciate it.

However, I must mention a significant issue that occurred at the restaurant/bar next to the pool near the rocky beach on the 25th of September. When I went to get my complimentary drinks there, the woman was exceptionally rude, with a tone that left me feeling uncomfortable (but I still managed to keep my cool and tried to smile). In fact, I regretted even getting the complimentary drinks due to her behavior. It's important to address such incidents to ensure a more pleasant experience for all guests. Overall, my stay was enjoyable, but this encounter left a negative impression.

Access to pools, beaches, gym and buffet breakfast.

The air conditioner had a damp smell. The beaches at the resort unfortunately had rubbish and the rubbish would float into the water and you just felt like you were swimming in rubbish.

Location

Wifi connection is poor. The beach and pool are very crowded. You have to pay to use the towels. Staff not very helpful. They didn't help us with our bags and we had to carry all our bags plus baby and pram up 3 flights of stairs. We only found out about the lift when I asked on our third day. Other guests also were not aware of the lift.

The towels provided in the hotel were dirty and no water was provided.

Location

penny pinching for options, even towels cost extra

The staff were really friendly. The location was excellent - it sits right next a beautiful beach. There is so much to do around the resort, it caters to everyone.

exceptionally clean! friendly staff

extra charges for use of iron, safe etc. did not have any anti slip mats for the bath, my 19month old was slipping everywhere! had to use a hand towel in the bottom of the bath every evening just so he didn’t hurt himself

cleanliness of room. Cleaners excellent

location and property

difficult time controlling the room temperature

very comfortable hotel and in an excellent location, my vacation was amazing.

there were no cleaning materials to wash dishes, and the maids didn't wash any day, we left with the sink full of dishes

beautiful location. good breakfast. clean. helpful staff. good amenities nearby.

great location and looked nice

there was small amount of ants

This is the second time we came back to the same resort. We love the location, the sandy beach, amazing food in the restaurant, friendly personnel

Would be great with new doors and windows, though the existing are working just fine

The location was amazing - close to Cala d'Or town and the harbour. The hotel also has direct access to Cala Esmeralda, a beautiful beach bay. Multiple restaurants and swimming pools to choose from at the resort. The hotel is also walking distance from other beaches like Cala Ferrera and Cala Serena which are lovely beaches. All in all we had a great stay.

The rooms are slightly outdated and only part of the hotel have been renovated. We were in the older rooms as the new ones were fully booked. The old ones were still neat, clean and spacious though. One thing I need to point out is that the hotel has a Airport shuttle but you need to book it 72 hours in advance. We were not told about this at check-in, so when we enquired about the best way to get to the airport (the day before check-out) we've been told that we missed the cut-off to book the airport shuttle. I feel if you need to book an airport shuttle through the hotel 72 hours before departure it should be clearly communicated in advance either at check-in or via email before arrival. In the end we had to book a taxi for EUR 90 as we had to leave for the airport before the first bus started running. If you go to the airport after your stay, remember to book the hotel shuttle well in advance to avoid expensive taxis.

Location superb .. short walk to the most picturesque town. The view from the room .. we paid for sea view and it was well worth it , beautiful. The beach .. stunning . The room .. spotless . Breakfast .. ticked all the boxes . Staff .. very pleasant . Hotel .. well kept.

The pool was not the cleanest towards the end of our stay when it was getting busier .. it was full of hair ! The only complaint I have . Everything else was wonderful .

overall perfect! And the location was really good.

clean and spacious

nothing

Great location, food was nice at the beach bar, pool was lovely and liked could use the facilities at the other hotels.

Rooms were outdated.