The rooms were clean and really nice. The resort itself is very beautiful and photogenic.

Food- The food at the restaurant was of very poor quality, and it did not taste good or seem fresh. We were even worried about potentially getting food poisoning. The desserts, particularly the cake, tasted like paper. However, there were a few things we did enjoy - the coffee and sweet waffles were delicious. Unfortunately, even the cocktails at the cocktail bar were very disappointing and we couldn't drink them at all Pool - In the pool, it was impossible to swim for more than one minute. The water was not heated and it was ice-cold. It was a very hot day, with temperatures reaching more than 30 degrees Celsius, yet we still couldn't swim.

Clean, bright, and well-maintained facilities. Friendly and considerate staff, including animators and reception staff. Felina was awesome at welcoming us and making us feel like home. They gave us a room with a view as a compliment, which was unexpectedly kind as well. The beds were comfy and spacious, and the room beautifully set. Massages at the relax zone were, too, a pleasure.

The water temperature in the outdoor pools was a bit too chilly during our stay. Not unbearable, though. One could ask a bit more from the all-inclusive food quality, but it was a good price-quality match. Air conditioning was operated centrally, so we never got full control over whether, when, and how it worked.

Excellent food variety, comfortable room, indoor pool was heated in April, multiple elevators, friendly staff, big parking, nice lobby and outside area to chill, pretty nice Easter program!

The upgraded room we were given in the new part of the hotel was really nice and comfortable and with a beautiful view of the sea. For families with older children, there are daily animations for the kids (water games, drawing, etc) so I guess that is a plus - we did not test as our baby was too young.

The list is long: - A lot of the staff does not speak Bulgarian nor English (I guess many guests are Russian-speaking but this is not a good enough reason as the hotel is at the Bulgarian coast) - Even though the all inclusive package is pretty expensive, the parking at the property is not included and must be paid on top - The staff member who went with my husband to « unlock » the parking spot watched him park and scratch our car while parking without making any effort to warn him there was an obstacle, and just commented afterwards « Hey sir, you ruined your car » and left - I had booked a 1-bedroom apartment all inclusive package as we were travelling with our 6-months old baby, going to sleep at 20h, so we wanted to have some space. Upon arrival I was offered an « upgrade » to a simple room (I think a deluxe room) with a sea view in the new part of the hotel. I was shown both options and the apartment looked super gloomy and old so I went with the simple room even if less comfortable with the baby. (the room itself was really nice though, with a nice terrasse and a beautiful view over the sea - best thing about the hotel actually) But calling an « upgrade » from an apartment to a simple room is still not understandable to me.

It was truly an incredible experience. The staff was so friendly and made us feel at home. They have everything perfectly set so we could just enjoy our time. Overall, this place was been the amazing experience. Highly recommended

The service was perfect, very friendly and helpful personal, especially the front office manager Dia Rababa on the reception. We will back as soon as possible .

- the building and the rooms themselves are good quality, the bathroom is nice size and clean. - all the staff is very nice and attentive. - they have free wifi with no password needed and it works fine even at the last floor. - the private beach is very close, the second row of sunbeds area. There is no name of the hotel on the umbrellas, they are white. They also have a beach bar, but it is not included in the all inclusive. The beach is nice and clean, the water is low, perfect for children. - towels from the hotel for the beach are at your disposal to be changed whenever you need, with a fee of 20BGN or 10 EUR per towel as a warranty. - there is payable parking with your own dedicated spot, there is a small barrier you can put and lock for nobody to access your parking place. I believe it's 10BGN per day. - there is a football court well luminated in the evening - there is an entertainment area wich has dedicated schedules for kids for 30 minutes and after that, about other 30-60 min for adults. The ones for adults have a different theme every night. - the pools outside are in 2 different areas, one is 1.60m and is more quiet, and another wich has 4 pools on different heights merged in one: the one for toddlers has 50cm, and there are other 2 with 1,40m and another of 1,60m. - there is a bar next to the pool and a bit behind a restaurant where you can have a pizza or a burger. - the lobby bar has also small snacks and cookies all day long, you can never go hungry - there is a small outside entertainment park for children, it is a bit retreated so other people can't be bothered by the noise. There are trees around it, you can take your kids any time by day. - all the information you might need is on the menu of the TV, not in paper.

- for a triple room, the size is quite small and the storage for clothes is small as well. The closet is suitable for one person. - they change the towels and bed sheets every 3 days. I don't really care about the bead sheets, but after 2-3 showers a day the towels are really wet and need daily  replacing. They give you the option to change them by asking the reception, or put the request sign on the door. - on that 3rd day they changed all the towels except for the foot towel, that one they forgot. Also they added extra shower gels/shampoo/conditioner in the 5th day, though we received these for 3 days. Be sure you have your own or to make sure to ask in the afternoon for it. - there are small recycle bins next to the elevator on each floor. The garbage smelled for 3-4 days until it was changed. - the children park has some equipments that need replacing, for example the handles of the horse is either missing or they added an improvised thing like a cut pipe which has sharp edges. Also there is no lighting in the evening, so the kids play in almost complete dark. - the half hour mini club for children consists in the same daily 5-6 songs on which the kids dance with the animator. - one night for the adult show the animators were men dressed like women that danced, it started funny, but the show ended in mimics of sexual positions and made a lot of parents with their children leave. - the meals are not organized. They bring some types of more attractive food at the start of the schedule and then don't refill it again, so around 30-50 people can access it out of 150. Or even with normal food refilling is late and difficult. In the morning they did not refill the tomatoes and cucumbers at 9.30. Breakfast schedule ended at 10.00.There are many trays of the same type of food on different areas so it might seem that is diverse, but it's not. Many of the one with meat are with sauce. - the drinks are average, like most of the all inclusive ones.

front desk was helpful

breakfast was lousy