Friendly and efficient staff. Good onsen.

Very small rooms and bathroom. Staff spoke only limited English. Long walk to Niigata Station. Far from stores and restaurants.

Close to one of the best Chinese restaurants I have every been to. Went there both nights. Staff were friendly and helpful. Free coffee in the lobby.

Nothing I can think of.

Staff were great, room was larger than average in Japan, but the best part was the onsen Huge bathhouse opened overnight until 10am so you can access it in the evening, at the dead of night or after you wake up. Feel free to grab a popsicle (night) or a yakult (morning) after your bath as it is complimentary.

I have no complaints at all

Onsen and free ramen restaurant were amazing !!!

Close to the train station, convenience stores all around, nice scenic walking routes. Another nice Dormy Inn.

Can't think of anything!!

Nice design, a very interesting experience

A little bit far to the station and shopping mall

staff were very helpful

the thermostat was not working. the room temperature reached 29C. the staff were very helpful to try to lower the temperature by the thermostat could not lower the temperature. The staff helped us to open the window to lower the temperature.

Love the Onsen, delicious breakfast spread and also the strategic location.

The baths are really nice, there's lots of amenities like milk vending machines and free washing machines.

The rooms are a bit on the small side, the TV is small and almost unusable and the A/C could use a good cleaning again. Generally anything ceiling height doesn't seem to get cleaned.

Nice location - within a 7 min walk from Niigata station. Nice amenities and little extras in the room and the hotel itself - for instance, toiletries in the lobby and the onsen area, mini icecream after onsen, nice ramen in the evening, etc. - lovely surprises. The breakfast is great - with local dishes, such as noppei, included. That's a cool touch.

The room was a bit cramped and felt dark and the onsen area is kind of small - but that's just the nature of hotels in urban areas in Japan.

the hot springs were nice. the food was great as well

the room getting cleaned without my request. i also kinda felt weird personally for sleeping on a bed with a tatami floor.

good value, great onsen really impressive for such a business hotel, very good breakfast as well.

quite small semi double beds but to be expected

The Onsen was nice

Nice and clean onsen, although the women's bath is on the 2nd floor and doesn't really have a rotemburo (besides a single ceramic-type soaking tub). Free evening noodles are nice, although I didn't actually take advantage of them this trip. Staff were friendly.

My room had a stale, former-smoker smell, rather like a dated motel superficially refurbished.

Smorgasbord

Onsen and close to the station.

Women onsen didn't have outside. Men side was better