amazing 🤩

incredible

Food was just ok. Didn't have hot shower. Rooms were outdated and no isolation

the location was good and the hotel was clean

the food was so bad, breakfast and the dinner and they are so stingy for water and other cheap stuff

Staff friendliness

Nothing. I liked all

We had a great night's sleep with the sound of the river. The hotel met us at the train station and helped with our bags. They also delivered our bags to the train station they day we left so we did not have to walk around with our bags around town. They provided welcome drinks and a snack. They had rooms with 3 beds so our family of 4 was able to stay in the same room.

Ordered room service and the meat was very chewy. Not worth the $30 paid for the meal Breakfast service was slow. I had provided dietary restrictions but they did not cater to the requests. Expected more from a 5 star hotel based on the rate we paid.

This place was remarkable!!! They updated our stay because my fiance proposed at Machu Picchu and they gave us a phenomenal view of the mountain side. The breakfast was spectacular and it came with our stay. They placed chocolate covered strawberries in the room as well and spoke about the area and what there was to do near by. They also helped us with our train arrangements as well as our tour arrangements of the mountain. Everything was sanitized and cleaned to covid standards and Maria (the Concierge) as well as the rest of the staff were so kind and so amazing. Remarkable

I loved every part and every second of that stay. If I could live outside the sacred valley in aguas calientes I absolutely would. The area has been hit with several mudslides due to the rapids next to the hotels but the community takes care of it and does the best that they can and they absolutely do. With landslides and recovering from a pandemic as a tourism dependent site I've never met such resilient and professional and kind people. Please support the area!

The staff were incredibly attentive, friendly and made us feel very special. There were lots of lovely touches and treats. They made a real effort with the children. The food was very good. We did not arrange for someone from the hotel to meet us from the train but when we arrived there was someone waiting. It was very impressive and took away all the stress of finding the hotel.

by the river, lovely room & linen, gorgeous sound of the river, super friendly, best french toast !

everything

It could use a pool and hot tub

Professional staff Location: Quiet part of a backpacker town

Value for money is definitely not there. The hotel is too expensive for what it offers

The property was great and the staff was very friendly and accommodated our every need. Great place to stay in Agua Calientes.

Great location, super staff.

Limited vegetarian menu.

Quality rooms, views

Overbearing reception on arrival, poor attention during breakfast.