Everything! The hotel even gave us a lovely surprise by providing cake and champagne for my husband’s birthday, so so appreciated!

Nothing

This hotel is absolutely gorgeous. The spa is the highlight of the stay. Breakfast was absolutely delicious with multiple food options.

This is a 5 start hotel with a 3 star cleaning and staff. Floors were disgusting in the bedroom and restaurant at the lobby. The shower have multiple boogers on the walls. Some members of the staff were friendly and others not so much. Their answers to questions were short and seemed bothered. The snack area at the spa was unattended and there was not a way to order drinks. I recommend people to just pay for the spa day instead of paying to stay there, otherwise you will be disappointed.

El relax de los interiores, la INIGUALABLE atencion del personal (recepcion, restaurant, bar, spa, limpieza, etc)

I am a frequent world travelver and Arakur has some of the best facilities I've ever seen in a hotel. The room is very comfy and clean, I booked a room with sea view and it did not disappoint. The breakfast is also very deliciouus with abundant variety. The hotel staff is also amazing and very warm, from the front desk lady to the guys working in the restaurant, made sure we needed everything during our stay.

The only thing that was a pity is that the in/outdoor SPA was under maintenance during our stay, but the hotel staff did notify us about this weeks before our arrival, and it was accepted by us, so I have no complaint on this.

Fantastic views of Ushuaia and the outdoor hot tubs in the snow was insane! it felt like staying at the ‘baddies’ lair in a James Bond film!

Nothong

The view from this hotel is amazing as it is located on top of a cliff, so you can see the town of Ushuaia and the ocean from one side and the mountains on the other side. The outdoor infinity pool is amazing and the restaurant was very good.

The massages were good, but the massage facilities were not as nice as I would have expected for such a nice hotel. Just plywood half walls to separate clients.

beautiful design and views. walk in the attached nature reserve was restorative after ship voyage. pools were clean and very inviting.

The views from this Resort and our room (book the sea view room) are to-die-for. You can literally see the Beagle Channel from the lovely bathroom! Very cool to be able to hike right out the front door. The food (we enjoyed complimentary breakfasts and one dinner) is excellent, and the staff very friendly. There is a shuttle service into town, which is convenient.

The flip side of the remote location is that a taxi could take 5 minutes or 30--just plan accordingly!

Incredible views & spa. From coming into the Hotel the views over Ushuaia and mountains is breathtaking. The piano bar, restaurant and spa all face in the same direction with the view. Room is modern and classy with comfortable bed and spacious bathroom.

The food was good but would have expected better.

Amazing service, rooms and facilities. Location is not in city center but has amazing views. Restaurant is actually good, particularly the cocktails. Lounge in airport, while super small, is probably the best place to hang out in the whole airport while waiting for stuff.

Their agency for out-of-hotel activities (Arakur Experience) was much slower to reply to queries and less courteous compared to the rest of the hotel, really stood out. Shower water temperature oscillated a bit, and shower area leaked into others. Location is beautiful but you’ll need a car (or their fairly frequent transfer buses).

location, great view from the pools, the pools itself, the food in the restaurant and the breakfast, the room was comfortable and the booked massages were good. shuttle bus to the town is convenient.

the service at the pool for drinks could be improved. in this price range we found it not ok that we have to pay additionally for a cappuccino at breakfast. a water cooker and a coffee machine at the room would be nice.

Beautiful hotel that actually looks better in real life than in the pictures! Amazing furnishings, everything in the room felt new, clean and stylish. Great views and very cool hiking trails right behind the hotel. Complimentary daily shuttle to the town. Great food. What was the best was very helpful and friendly staff. Best hotel we stayed in in Argentina so far. Would stay again!

Well, they could introduce some clear markings on their menu as per what is vegan. It was incovenient to keep asking every time. Also, they do not have laundry room for guests, you can only order laundry upon extra charge, which cost a lot and would take a lot of time. Since we are in the mountains, a laundry room would be a great help. Also, I did not like that they did not offer ironing board or iron in the room (again, you would need to order a paid service). These are small things though and did not spoil our otherwise great stay - just mentioning it here, hoping the management would reconsider their approach.

The views and welcome staff

The location

We had a fabulous stay here as a treat for our 10 year anniversary as part of a longer trip travelling around South America. Amazingly, I think this hotel actually under-sells itself online, which is rare these days. Once we checked in we were given loads of information about walks and activities available that hadn't been overly highlighted on booking.com. There are gorgeous short hikes around the hotel, it was easy and very cheap to book massages at short notice, there was wonderful wildlife all around the hotel (birds, andean foxes), the room had loads of little special touches (like bath salts) and impressive technology. We really loved the light and curtains controls. We had such a good sleep here. Aside from the incredible views and setting there are a few things that set this hotel apart from other luxury resorts. Firstly, they allow you to check out, then go down for breakfast afterwards on your last day- which makes it super relaxed. The breakfast & dinner were extremely generous. A lovely suprise was the spa music played under the water in the pool. Floating in the outdoor pool, looking up at the sky, birds and snow capped mountains while listening to soothing music is an experience I'll never forget. Crucially, the hotel was super generous with facilities after check out. We went for a short hike, got a cocktail in the bar, re-used the pool and spa area for 3-4 hours and then got massages all after our check out. Essentially meaning we got the value of two full days. A mega bonus is that this hotel is well used to tourists and allows you to pay in pesos in cash. Making it a slice of luxury that you won't feel too guilty about afterwards. We really loved that this was a luxury spot that felt pretty casual and relaxed not too stuffy or pretentious.

Absolutely nothing, great experience!

The spa, breakfast. Both amazing. The rooms were really nice

They had a problem with the heating. There was always cold air during night thrown at our faces. My fiancee got a cold. We tried to turn it off and it was impossible. We complained but never been changed the room

Las instalaciones son excepcionales

Mayor flexibilidad en el late check out

amazing hotel, amazing views, amazing breakfast and facilities.

everything! the beds are superb! Food in restaurant delicious!

location, modern room, facilities, cleanliness, pool, restaurant

The staff is wonderful! The rooms are very comfortable. Amazing Views of the Beagle Channel and Ushuaia, delicious food. Araceli at the front desk was very helpful.

The pool sector is excellent and the views are magnificent. The personnel is VERY kind and they really solve your needs and problems (if you have any).