The views from the terrace were lovely

The owner was out of town so never saw her.. neighbor had the keys and tried to show us the place (he spoke no English). Again, no 24-hr desk as indicated. No daily housecleaning as indicated on website. No bicycles (free or otherwise) as indicated on the website. No grocery deliveries. The picture is deceiving in that you have to climb many steep, uneven steps to get up to the terrace. Website makes it look like it is attached to the apartment. Kitchen is totally outdoors and tiny. No ice. Again, never saw the owner.