The executive lounge staff were outstanding in their customer service. They treated us with respect and professional level interaction. The food and drinks served were excellent in their quality and presentation.

The top floor lounge was initially okay but our experience turned very sour when the manager interacted with us in a very unprofessional and disrespectful manner. Members of our party entered the lounge 5 minutes prior to us and were told that seating was first come first served. They sat at a high table, when my wife and I arrived the group initially decided to move to a low lounge table. When deciding what to order it became apparent that we were having dinner there, rib eye steaks etc. which I cannot eat at a low cocktail table. Upon returning to the previous table which remained open the manager forbid us to change tables and in very strong language told us there was no other option but the low table even though the lounge was 90% empty. Being the individual paying for a week stay and two rooms that evening I was extremely upset by his no solution approach and left.

Great buffet breakfast. Staff are very attentive to the their costumers.

None.

Complimentary breakfast and lounge access, very comfortable bed

We weren't able to use the TV as a monitor to watch movies, lacked neccesary ports to connect a laptop

Nice clean rooms. Staff very helpful. Great location for Quezon City.

location

bed sheets are not clean. many stains