The hotel is in a good location, right in the center.

The hotel didn't send us detailed information about COVID-related requirements before (we only knew the information we could find on the German government website). The receptionist was not friendly and did not speak English. When we arrived, we could not check in because we were still waiting for test results from the test we took the day before in the NL. We learned afterwards that we could have taken a much cheaper quick test just 5min from the hotel - again, information the hotel should have sent us, as this is near impossible to find out from abroad before travelling. As we could not check in and didn't want to leave our stuff in the car, we asked the hotel to store our bags while we were waiting for the test results. This was around 3 PM, we said we would be back between 5-6PM. We arrived back at 5:45 with the negative test results. The hotel was closed and the receptionist was not there. We called the phone number provided on the booking and shown on the hotel door several times but nobody answered. As our bags were locked inside the hotel we could not leave. It took us 15min to get through to someone on the phone and another 15 before the receptionist arrived. There was no apology, the person treated us in a gruff manner. Since we have been on the road since 7AM and have spent the past 3+ hours walking around in town waiting for test results we had been too exhausted at this point to search for another place to stay. Not having the reception open during the day in a hotel (even if we are the only guests) is really bad - not answering the phone immediately (or even after 3-4 tries and 10 minutes...) is unacceptable. I guess the hotel in itself would have been an OK experience, but it was ruined for us because of the lack of information and unhelpful staff.

the breakfast was basic German type but good. very pleasant hotel with free water and coffee in the lobby. nice sitting area, across from the residence, around the corner from center of old town Ansbach. ALLL of the staff were friendly and very helpful with my wife who had a wheelchair. She loved the hotel and staff. also close to train station in pretty much a straight shot.

perhaps have still water (regular drinking water) rather than just mineral (gas).

Location is great. Walking distance to the town, shops and restaurants. Accommodations were great. Quiet room with heated floors and very comfortable.

Parking is tight.

If you love Baroque style and luxurious atmosphere - this is the perfect place for you to spend the night or two. Staff is so friendly and helpful! When we returned after a festival late at night, there was no problem at returning to our rooms. Breakfast was so plentiful and delicious. All was perfect!