Granpanorama Wellnesshotel Sambergerhof Superior

Das Panorama, die Gastfreundschaft und die Herzlichkeit sind ausserordentlich gut! Das Frühstücksbuffet und jeweils abends das 4-Gang-Menü lassen keine Wünsche offen. Das Wandergebiet ist hervorragend und beginnt gleich hinter dem Haus. Mit der Gästekarte haben wir den Bus benützen können und das Auto stehen gelassen. Der kleine feine Wellnessbereich hat nach langen Wanderungen zur Erholung gut getan. Den Mitarbeiterinnen und Mitarbeitern möchten wir ein grosses Dankeschön aussprechen. Einfach grossartig!

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First, we would like to acknowledge the exceptional views from the hotel. The surrounding scenery and the natural beauty of God’s creation were truly breathtaking, and this was by far the highlight of our stay. The overall aesthetics and appearance of the hotel also have a certain charm. Very cosy and cute. We got a nice welcome drink on arrival and we arrived on Monday evening and on Mondays they do a buffet of cake selections so we got to enjoy that toward the end of it. Again, very beautiful sight of the mountains along with the view of the pool. We had a pool view room. One night we brought our own food back to the hotel, and asked if we were allowed to eat it in the bar area. The owner of the hotel (we think) allowed it, as long as we ordered a drink. That was nice of him. As you are 30 minutes up a hill, so there aren’t many restaurant options and we had been traveling for over a month, and didn’t want restaurant food at that point.

Reception and Customer Service. Before we got our welcome drink, a young girl out blonde hair who was working at the bar/restaurant area, walked past us probably 3-4 times before she went behind reception desk to check us in and give us the welcome drink. So we were all just standing there wondering if someone was going to serve us. She was friendly though However, during the next two days of our stay, the receptionist was an older lady and she did not come across as approachable or welcoming, and we felt uncomfortable asking additional questions. Her manner came across as quite rude and lacking in customer-service skills. Not sure if that’s just her personality but working in that industry, her manner should be different. Reception is the first point of contact for guests, and first impressions are extremely important. We believe guests should be greeted with friendliness, warmth and a genuine willingness to assist. Upon entering the hotel room, there was a strong musty and stale smell, which appeared to be coming from the aged carpet. In our opinion, the carpet either requires replacement or being steam-cleaned. The room also lacked several facilities that we would normally expect from a hotel: * There was no mini refrigerator. * There was no kettle or facility for making tea or coffee. * There was no air conditioning. * We could not comfortably leave the windows open during the night because of the mosquitoes, which made very difficult to get adequate airflow and resulted in a poor night’s sleep for both my wife and me In all our travels, this was the first time we have experienced a hotel room without basic facilities such as a kettle for tea and coffee. We believe these should be standard amenities for guests. We also noticed that the flooring/lining was delaminating from the bottom of the pool which added to our concerns about the overall condition of the pool.

Amazing location and views, loved the family-run style, spa was perfect, lots of homemade touches & all the food was excellent!

We had requested a room with a view for our honeymoon and this was ignored.

Super Ausblick auf die Dolomiten. Frühstück sehr vielfältig und gute Qualität. Saubere Zimmer. Toller beheizter Outdoor Pool - dafür kein indoor Pool (was in den kälteren Monaten natürlich ein klarer Vorteil wäre, v.a. mit Kind).

Lage für Familie mit Kind nicht sehr praktisch, da meist erst ein Transfer mit Auto oder Bus erforderlich ist (der nur 1x pro Stunde fährt). Teppichboden im Zimmer hat uns nicht so gefallen (kann aber wohl bei Verfügbarkeit geändert werden). Badezimmer etwas in die Jahre gekommen - aber sauber. Preis-, Leistung passt in unseren Augen nicht ganz.