Florentin House with MAMAK - By HOMY

Very nice, very clean Big room,

Tolle Lage direkt in der Florentin Street. Hier ist man direkt mittem im Geschehen. Unkomplizierter Self-Check-in und Check-out mit allen Informationen, Anleitungen etc. Schneller und freundlicher Kontakt per WhatsApp. Late Check-out und Kofferaufbewahrung war möglich. Zimmer mit Rollos, vielen Lichtern, sehr sauber, bequemen Bett und Balkon. Sehr komfortabel. Wir haben uns hier gut aufgehoben gefühlt und kommen gerne wieder.

1. Everything was truly clean - which is not so common in Tel Aviv. 2. Everything was done with minimal staff involvement: no need to interact with anyone. 3. Great location. 4. VERY comfortable, large bed.

1. The photo of the room we chose shows a bathtub. In reality, there isn't one. 2. The entrance to the building is interestingly designed, and it's even fun the second time around. But finding the entrance the first time is a real quest. 3. I would prefer that instead of one of the nightstands there was a small table at which it would be comfortable to sit with a laptop.

Location and cleanliness

Upon arrival, I noticed that the amount charged to my credit card was higher than the price shown at the time of booking. Although we were promised a refund, it was already an inconvenience and a bad start to our stay. During the first night, there was a lot of noise from other guests — people shouting and laughing loudly until around 3 a.m. Even though we decided not to complain at that time, the situation became unacceptable during the second night. The second night the situation was worst and we discovered that the noise was coming from a suite, which had the door open, loud music playing, and people screaming inside. We tried contacting the reception multiple times: the first time our call was answered it was hung up a few seconds later. The second time it was answered we were told someone would come to check, but the noise continued after about half an hour of silence. It was almost 4a.m. and we were unable to sleep for the entire night — a night we paid for specifically to rest. The following morning, around 9 a.m., someone knocked at the door and opened our room door, which was extremely unsettling, I was taking a shower and my partner was sleeping. Additionally, after checking out, there was no staff available to assist us with luggage storage, we tired to call many times but the phone wasn’t even reachable and the WhatsApp massage we have sent was still not answered until now. My family and I have been staying at this hotel for over 10 years every time we come to Israel, and we have never had any issues before. That makes this experience even more disappointing, as we have always trusted and appreciated your service and hospitality in the past.