Sukau tomanggong view bed & breakfast

Good clean basic accommodation. Really friendly helpful staff, arranged activities and transport. Breakfast and dinners were good.

Friendly staff, good location with nearby restaurant and nature view.

Tolle Lage am Sandakan Fluss, leckeres Essen im Hotel und super freundliches Personal. Der Guide JD war einfach klasse. Er hat viele Tiere entdeckt und die Tour mit seinem Wissen perfekt gemacht.

Leider sind die Zimmer nicht ganz sauber gewesen. Aber alles immer noch im Rahmen.

The food was excellent, and they adapted very well to my vegetarian diet, which I really appreciated. One of the highlights of my stay was Jaidi, one of the guides. He is very knowledgeable about the area and wildlife, and his expertise made the excursions genuinely interesting. I also really appreciated the fact that the excursions were organised in small groups, which made the experience much more personal and enjoyable.

The accommodation itself is decent and functional, but quite basic, and I found the overall cleanliness to be average. Some basic amenities are also missing: there is no hairdryer, which is particularly inconvenient in an area where it rains so frequently, and no shampoo or conditioner is provided, only a bar of soap. The main issue, however, was communication and organisation at reception. Communication with Hana was inconsistent: messages were answered irregularly, and information about shuttle departure times and excursions was often limited or provided too late. At times, I actually received more useful information from other guests than from reception. For example, I only found out through other guests that there was an opportunity to organise an excursion to try to see the elephants. This was never proactively offered to us. When we asked about it, we were told to find other guests ourselves in order to form a group, rather than reception informing interested guests and coordinating the activity. My biggest concern was the handling of payments. Payments made during the stay were not accompanied by receipts or written confirmation at the time of payment, as we were told receipts would only be provided at the end of the stay. With several activities and separate payments, this makes it unnecessarily difficult to keep track of what has already been paid and what is still outstanding. As a precaution, I had to make sure there was a written record myself after every payment. In my opinion, every payment should be properly recorded and acknowledged when it is made. Overall, there are some genuinely good aspects, particularly the food and the quality of the excursions with Jaidi, but the poor communication, organisation and payment management made the stay unnecessarily frustrating. With a more organised and transparent reception service, the experience could be significantly better.