The location was excellent. The staff were extremely friendly and helpful. The hotel was nicely decorated and well maintained. We would definately use this hotel again and would recommend it.

My only grumble was that the chairs in the dining area needed cleaning. We had to use a napkin to clean them before we could sit down for breakfast. We were there early and it wasn’t busy.,

Incredible location. Really nice hotel, great staff, nice big family room, good car park. Would definitely stay there again.

Can't think of any negatives!

The room was a good size, very clean and functional, although outside the window was scaffolding, but this was of no real consequence as the view was internal rooftop. The car parking under hotel was safe. Breakfast was good. Location was excellent.

Reastaurant menu at night was limited., although eating out not a problem. Room safe a little small. Could not fit my laptop in the safe. One day our room was not serviced until 16:30. I think there was a shortage of staff.

L'hôtel est idéalement situé pour la découverte du centre de Bruges! L'hôtesse d'accueil à été des plus accueillante à notre arrivée, le hall d'accueil est vaste est les chambres faciles d'accès. La notre était vraiment spacieuse, la salle de bain très propre et moderne. Tout était parfait et nous avons pu profiter d'une petit déjeuner en chambre, le must pour un week-end en amoureux !

Avoir loupé le 2ème petit-déjeuner qui devait être apporté en chambre et qui n'a jamais été reçu, très probablement parce-que nous n'avons pas entendu la personne taper à notre porte (déjà un coup très faible la veille) et que personne ne cherche à nous joindre par le téléphone en chambre. Le petit-déjeuner est tout de même compris dans le prix de la chambre donc c'est quelque chose qui m'a un peu déçue..ne m'empêchera d'y revenir malgré tout !

Hôtel très bien placé dans Bruges. Personnel accueillant et chambres confortables. Piscine et salle de sport, idéal quand il pleut. Restaurant sur place mais pas adapté aux enfants. Très bon petit-déjeuner. .

Pas de repas enfant au restaurant et prix du parking élevé.

Location , cleanliness , room quality.

View poor as given a rear room with view over rear of building.

Hotel maravilhoso, quarto espaçoso e muito confortável. Café da manha delicioso! Localização excelente! Equipe muito atenciosa!

nada - tudo perfeito

Combinatie van factoren

Parkeergarage

les points positifs de cet hôtel sont nombreux: Le personnel (accueil, restaurant, ménage) : tous accueillant, courtois et bienveillant La chambre: très bien agencée, propre, équipée et la literie est vraiment le point le plus positif !!! La propreté en général: rien à redire, tout l' hôtel est nickel L'emplacement de l'hôtel est top il est possible de tout faire à pieds quelque soit la raison du séjour Les repas: là encore un point fort de l'hôtel, du petit déjeuner au repas du soir tout est de grande qualité et les serveurs sont tellement gentils et prévenant

la température de l'eau de la piscine, on s'attendait à une eau plus chaude

chambre confortable, propre et spacieuse hôtel très bien situé

le prix élevé du parking privé de l’hôtel (30 euros par nuit) non indiqué dans le descriptif de l’hôtel Le personnel qui parle très peu le français, pourtant c'est la Belgique

La situation de l'hôtel est évidemment magnifique, en plein centre. Laissez votre voiture (ou venez en train) et déplacez-vous à pied, rien n'est vraiment loin ! Le petit-déjeuner est globalement de bonne qualité (même si je corrigerai 2-3 choses, mais c'est très subjectif) La chambre est grande, calme et dotée d'une literie plutôt confortable.

La douche est dans un bain, ce que je n'aime pas trop La qualité du pain au petit-déjeuner n'est pas exceptionnelle de même que celle du café (à prendre dans un distributeur). Vraiment dommage car globalement c'est un très chouette petit-déjeuner, assez bien garni. Le parking est facturé cher (vu le prix pratiqué à la nuit, je trouve ça un peu surfait)

fantastisch onthaal aan de incheckbalie; mooie en ruime kamer; lekker en gevarieerd ontbijt; vlotte en vriendelijke bediening; een super vakantie gehad

niks

Location and the pool and sauna.

The hotel is in the city center, near to all of the important venues. All the colleagues were extremely kind and helpful - Christine, Mathias, Jan-Peter all of them (sorry I can't remember the others name). They let us get the room earlier than the check in time. The bed was very big and super comfy. We had a lot of storage-place in the room. The housekeeping immediately helped us when we wanted to get 2 separate duvet and more hangers. The Indian lady from the housekeeping was kind and very fast. The breakfast worth every penny, delicious, great choice and with a nice view. The elevators in the hotel are the fastest one, that we have ever experienced.

We asked for a not-connecting room, but it was connecting. It made noise just at the first night (noise neighbors with kids), but because they were so nice to give us the room much earlier than the check in time, I didn't complain.

everything

Location only

They have parking by high cost for their customers , they even strict in the checkout without any flexibility

Amazing location, helpful friendly staff, clean rooms

Nothing

The location

Rooms were not made up till late afternoon. Lack of welcome pack. No written guide to hotel or surrounding visitor high lights.

location across square

ventilation in room on zero but still blowing cold air in. not good for kids

Just about everything. The breakfast choices were excellent. Nothing was too much trouble for the staff, and the location was superb

Nothing

Room

Pool area very old and difficult to access for people with mobility issues

We were allocated interconnecting rooms as requested ( No.s 704 & 705) which overlook the square outside. Rooms were spotless and spacious with very comfortable beds. Sofa and table with chairs also within. Staff were so very friendly and the breakfast exceeded expectation. The hotel is spotless and location is perfect for exploring the beautiful city of Bruges. Would highly recommend this hotel and would stay here again in a heartbeat.

Breakfast was great

Room was a little small

The location of the hotel is excellent - very close to the main squares. The room was nice and relatively comfortable. The bed was too soft and the sofa a bit odd, but otherwise okay - and very clean. The breakfast was very nice.

There was coffee facilities in the room - but not able to make a tea (do not drink coffee). The television has very limited channels. Room was not left with sufficient toilet paper - had to ask at Reception.

everything!

norhing

The location was fantastic, the room was clean and tidy, with a good shower. Staff were fantastic and extremely helpful, the hotel had good sound proofing as there was a concert in the square and you couldn't hear it inside the hotel. The breakfast was lovely with a good selection of different choices. Overall we had a lovely stay it was just a bit over rated and expensive.

Considering this hotel is a Crown Plaza it just didn't have that Crown Plaza feel, it was a little underwhelming, it had more of a Travel Lodge feel. Staying for 3 nights and paying over £600 the hotel is deff not worth that amount of money. The pictures of the rooms you see on booking.com are not the room we got, i expected lovely beams etc it was just a basic Travel Lodge type room, it was far to expensive for what it is. The gym and spa facilities are terrible, a few pieces of gym equipment cramped into a small stuffy room with no windows and air conditioning that you had to switch on, so the gym was never cold, there were no drinking facilities or towels, the paper towel holder was empty every day. Small freezing swimming pool and sauna that again you had to turn on and wait for it to heat up, we were extremely disappointed with the gym and spa facilities especially as that was one of the reasons we chose this hotel especially as the gym and spa do not represent the photos online.