Room was much larger than expected.

I think the air con may have been broken, i couldn't get it to a comfortable temperature.

The location is excellent because it's near the train station and the city core with all the good restaurants. The bed was super comfy and clean. The washroom is old but seemed clean. I liked that the room had an iron, kettle, tea treats and coffee as well as a little fridge. Staff was great.

My only complaint was the filthy carpet, it was really dirty and needed a vacuuming asap. It was full of what looked like crumbs or just people's dirties, I didn't feel like investigating.

very good for the price; clean, quiet, cosy

we asked for an early check-in and they could accomodate us

Location and Value was great. Staff were fantastic, polite and helpful.

Bathrrom.and Shower. Bathroom Very small. Shower horrible its was either scolding hot or cold, could never get it to a happy medium temperature.

Location and room good for money.

Failure to sevice my room on 2nd morning.

matchbox ideal for my needs

a chair would have been useful

Location is great Service is good

The room is very small

Great location walking distance to Rod Lava arena close to shops

haven’t got much to say very happy with our stay

Bathroom very small.

the location

how small the room was

Clean comfortable

Not enough English breafast tea. Unfortunately the morning we left there was an ant infestation. They came from wall under the window. Luckily on the spare bed. Un fortunately some of our spare clothes on there. Not a nice experience. Disappointed no discount or reward given.

The staff were really nice and helpful, including accommodating my early check-in request. The hotel is well located, about a 5 minute walk from Southern Cross station and close to many restaurants and shops.

The coffee shop/restaurant in the hotel is closed, which wasn't mentioned on the booking website and was only brought up by the hotel after booking. The walls between the rooms are too thin and another guest was playing loud music thoughout the day. Luckily they had a good taste in music.

the location was really good

the carpet on the floor of the room was not vacuumed during the 5 nights I stayed there

Good bathroom. Staff were nice.

Very small room, no outside window.

staff and location

one room did have a musky smell but other than thatgreat value for money.

The booking I made through booking.com went very well, funds were paid over in time, on arrival at the hotel, the person on duty was actually waiting for me and my request to him to wake me up at 5 in the morning was done exactly on time, a very friendly and helpful attitude, well done!

I have zero complaints, my bed was comfortable and as I have just got off from the plane after a 13 hour flight, the hot shower and bed enabled me to rest properly, I woke up refreshed and it was within walking distance from the train station for my trip on the Overland Express the next day.

The location was decent. Friendly staff.

The room was very poorly cleaned - there was still hair on the bathroom walls, and leftover food (chicken bones, used serviettes etc) under the table in the room, presumably from previous guests.

Convenient location

Bathroom. Way too small. Shower was hard to get into, tight squeeze, especially for larger people. Room was tiny, dark, no sunlight