Ubicación Atención de los guardaequipajes desde el inicio al final Habitaciones limpias, bien dotadas y con convertidor de toma europuea a USB y USB C

Solicité al Check In por Booking una mejor vista y no lo cumplieron

Great location and the rooms are good for families with small children. The staff too were very helpful especially John (front desk) who checked us in. We were a big group and he made sure our rooms were closer to each other since we are traveling with our kids. The buffet breakfast was also very good.

Clean and spacious room. Friendly staff

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Near mall

Staff not friendly

we always stay at marco polo gateway when in HK, because our kids grew up in your hotel, so it's like a comfort place when we travel to HK. Special mention to the duty manager who assisted us when my daughter had severe allergies, he had one staff accompany us to the nearest pharmacy and also where the nearest hospital was. and when we got back to the hotel, since we already checked out and was waiting to proceed to the airport, he had us use one room so my daughter can rest for awhile. The concierge was very attentive and helpful, even with our luggages and getting a taxi

not recommendable for seniors are hard to get in the tub, we requested 802 to be transferred to a no-tub room, and we were given 819, which is much older and smaller room, my parents didn't like the room, it didn't look clean also, several watermarks on countertops, like not sanitized well

Always a favorite hotel when going to HK with family. The location is excellent, food is good and facilities were nice.

Too bad the free snacks and drinks became very limited after the pandemic.

Location. Clean. Nice hotel. Housekeeping, bellman provided excellent service.

The location was good. Room is good. Breakfast is not included in the room rates & thus cannot comment since did not have breakfast.

the location and the breakfast buffet, staff are very helpful and efficient

none..

Location

toilet no Bidet

Location good

Air conditioners are noisy

no maid do the room cleanning / our group stay far and not as expected require for twice

Location

Beds are old

Good location.

We couldnt get the room that we ordered from Booking.com.

i like the location, the comfort of having the hotel very near the mall. very convenient.

the price. too pricey

Location is very excellence for shopping, Room is good and clean however bed is quite not big for family. Breakfast is good but for staying more than 1 night, breakfast is very similar..

We booked 2 rooms. Hotel is so nice to give us connecting room. There was one night we checked out one of the room to go to Macau and the hotel reserved that room for us so we can continue to have connecting room. Breakfast was good with variety foods. Convenient location but the place area is rather expensive area. The staffs are very friendly.

I guess most of the room in Hongkong is rather small but manage to accommodate for my family.

We never stay anywhere else but here in MP Gateway because we are very happy customers all the time. Location is just perfect, clean, internet was fast, bfast was good, plus we had so much extras since we stayed in the Continental room.

I just hoped we got a better view of the harbour, but still it was good!