The staff are warm & welcoming & nothing is too much trouble for them. Would def recommend and use again.

good views, quiet location, plenty of outside seating

Both check in and check out we’re rushed as the staff seemed interested in other things

Dinner, Location, Building, helpful staff

Room furniture is more shabby than chic - and impractical in some instances. For example my balcony room was great but the solution for clothes storage was impractical - desk bureau for clothes - drawers didn't slide.. No clothes hooks anywhere - a bit awkward.

we had a dream stay,I was chatting to my daughter only a few days ago and we will go back this autumn and stay for longer

all was perfect

Perfect location, out of this world views and peaceful.

No vegetarian option (unless I missed that) on the menu, and you have to pay extra for the vegetables.

very friendly staff, stunning surrounds, very comfy place to chill and the food/drink is very good. I would highly recommend this hotel and we’ll be back again to stay

as the hotel in so close to the water it naturally attracts flies, I think could be combated with discrete fly catches or citronella candles

Stunning building, amazing views, attentive and friendly staff.

Could have had more tea options in the room

The staff went out of their way to make sure you had the best time possible. The food was out of this world. The best meal ever and we eat out a lot. The chef is obviously exceptional. The location on the edge of Haweswater was very special. I loved the open fires and the ambiance.

Nothing!

absolutely everything. it’s like it’s been frozen in time.

Menu choo

Lovely view in an attic room overlooking the lake, though the windows could have been cleaner to see it through, or the opening mechanism repaired to allow such. A bittersweet experience as the story of Haweswater is, I think, a sad one: a very informative mural map on the wall of the stairs shows how the lake was half the size until 1929 when it was dammed and flooded to form a reservoir. We all need water, that's understandable, but here a long-established community lost their homes and their beloved pub. Having said that the hotel is excellently placed for short walks to either Small or Blea Waters; two of the finest examples of corrie tarns in the Country. It's a shame the night was cloudy as this could be an excellent star-gazing location.

Lack of hand-pulled draught ale, though bottled alternatives are available - albeit at a price not conducive to the thirsty hiker. We knew and understood the restaurant fare before coming, and once in a while it's nice to spoil ourselves, so no complaints there, though the portions when served may give one the impression that they are merely samples.

Nice location, friendly staff

Food wasn't good and only menu option was al a carte , went to bed hungry, neither of us are big eaters so people with a big appetite would be v unimpressed. Room a bit tatty, plaster coming off walls and lots of cobwebs.

Beautiful location and lovely unique interior.

Cobwebs in the room and dead flies. Also had a lamp that sparked when turned on, told reception and nothing done - genuine safety issue.

Staff superb, location excellent; bar, restaurant, lounge excellent layout and great views. Fantastic atmosphere, decor and setting. The only negative on our visit was the heating system. Radiators were only lukewarm and even with additional portable heaters (the staff went out to a different location to get them) the rooms were quite chilly. The management worked to address the issue and called an electrician out but the rooms remained uncomfortably cold.

The heating system as mentioned above.

superb location, stunning hotel with open fires to sit by with a drink. We would definitely recommend a stay here but needs a few easy tweaks to improve.

couldn’t control the heating in the bedroom, was fine to sleep but a bit chilly to sit in! food was generally very good, inc the cooked breakfast. however had a burger in the bar, very average and expected better quality for £15 with chips extra!!

A hidden gem. Beautiful location. Great service.

Absolutely everything is perfect. The hotel has gone above and beyond at keeping with the hotels history. The staff are attentive personable and friendly. The rooms are comfortable beautiful and the views are to die for. The food is truly the best I've ever eaten the fine dining by Mark Greenway is exceptional and the wine pairings were perfect.

Nothing.

the staff were very friendly and the scenery was beautiful.

the second night our room was not cleaned our bedsheets where only flipped around.