Lots of class,very comfortable, we had a spa suite,lift access

Liked it all

Nothing - staff were clearly under the influence of substance, not dressed, didnt have shoes on and lead us to believe our rooms were ready in 5 mins, even though they had given them away to people.

If I could give no stars i would. This establishment is run by Devang, who has employed a male and female. The male "Deano" had no shoes on and behaved VERY erratically, potentially under the influence of substance. He was pacing and speaking incoherently. He explained our rooms weren't ready but would be in a few moments. He took payment and then explained the double room we had reserved/booked and just payed for actually was NOT available. At this point we requested a refund and explained we would go home instead. Deano advised we would need to email Devang. I emailed Devang immediately and he did not respond. I then called 0468 332 166 and was able to speak with him. I explained that I did not received the room I had paid and booked and would like i refund. He advised that his staff had not advised him of me leaving, that he would not be processing the refund and I should not waste his time, and that it was my problem. He then hung up in my face. I am now left $400 out of pocket, having to chase up complaints through bookings.com and have such concerns that I am also calling local police to advise that they are robbing people through misleading them and not having the goods they have booked and paid for. RUN do not walk away from this establishment.

Location. 1k walk to town downhill, a trek back home but fun if you’re up for it. Nice art deco decor, quiet and comfortable. Gardens are lovely

Nothing, all was fine.

The room was very comfortable, the bed very comfortable and general facilities very good.

Comfy beds

The guy we met was friendly and very helpful, said he was available if we needed anything. Room was clean. One roll of toilet paper (not a full roll) for three people. Tried to get in contact with staff for new roll of toilet paper - no one around (lucky I had some in the car)!! Cigarette smoke in the foyer of building so there was obviously someone around!! Staff (male) walked (helped himself - no knocking!!) into our bedroom (with a keycard - not ours) just after youngest Daughter had gotten dressed. No fan in bathroom so floor very slippery from condensation after shower.

It’s pretty, well located, perfectly comfortable and friendly staff. The toiletries etc provided were decent.

Room lighting wasn’t excellent but the lamps made up for it, control panel for room aircon/heating didn’t seem to work BUT there was a separate wall heater which combined with the extra blankets did the job fine.

Excellent refurbishment of this Art-Deco hotel. We had a most comfortable suite with spa bath and it was heated well on this very cold night with an extra portable heater that could be taken into the bathroom.

The breakfast area is a bit cramped.

No wifi available the whole time we were there (3 days) Despite putting up sign "please make up room" in the morning we would come back early evening to find rooms had not been touched. When complained about it -- nothing was done apart from giving us a couple of clean towels.