the property is nice, clean

the owners, they did a mistake, basically they don’t care if you book in booking.com, be aware that you could arrive there after a long journey and they will just tell you that they don’t have a room for you, they will not help you and just ask you to leave the property.

Nice pool. breakfast was good. good location.

they didn’t have me registered from booking. fortunately I showed them a printout of my itinerary and they gave me the price that booking gave me. they said “oh” we don’t use booking very often.

We liked the open feeling of the dining room with the view of the pool.

We had breakfast included in our plan for 5 days. After first few days the breakfast got boring so we asked for a few changes which were willingly given.

The room was as offered. Very clean and with all basic amenities . A good place to stay. They have a parking lot nearby which helped a lot.

There were some

This is Ecuador and I did not expect more than what was delivered. The staff was helpful and tried their best to meet our requirements. The place was clean which is important.

No hot water, that is my number one peeve. No hot water to shave or shower. I live in Ecuador and there are still places that do not have hot water but a hotel rated as excellent should have hot water. Another important thing is that I needed to run around to get cash because they charged extra if you used a credit card. Some places do this in Ecuador and some don't. An excellent rating should not be this cheesy Charge an extra few percents upfront and treat the clients better.

excellent breakfast

Great staff, clean, safe, great internet

Would definitely return to this hotel, loved the decor, room clean & comfortable, choose room with balcony