Obiekt bardzo ładnie położony , w dobrze utrzymanym ogrodzie . Super opcją jest możliwość korzystania z parków rozrywki. Czystość basenu mogłaby być lepsza , w leniwej rzece - liście, owady - jeden mnie ugryzł podczas pływania . W duzym basenie przy wejściu do niego masa brudu az ludzie wchodzący rozgarniali wodę zeby móc wejść. Obsługa hotelu bardzo miła i pomocna.

Obsługa w restauracji przy basenie . Obsługa zanim podejdzie do stolika minie wieczność , zanim poda choćby napoj kolejna wieczność . Poziom obdlugi tej restauracji jest strasznie słaby .

The location is very close to Dubai parks, suites size are big enough for a family of 4 The staff are very friendly the resort is quite nice. The era restaurant which is next to the pool side is really worth the visit food is amazing and the staff are very friendly, specially (JOE) and (SAGAR)

On the weekends it gets so busy and the staff doesn’t have time to serve everyone, we got our rooms at 6pm instead of 3pm we missed almost half day and we didn’t get the chance to use the pool, but they were very generous to offer us a complimentary dinner. I requested a week before the check in to have both suits next to each other but instead they booked us 2 suites in different buildings ! The kids nursery needs a lot of cleaning and improvements it’s been the same since ages. I requested a baby crib a week before the check in but they bring it after 5 hours of waiting and with no mattress available and it was almost broken! The room was not clean the floor was sticky. At the check in we requested to have both suites to have the pool view but they gave us one ground floor river view and other one first floor pool view but the view was totally blocked by a huge tree!! My suggestion is to consider some improvements in your services and facilities

Everything very good

Spacious room Cleanliness Balcony view amazing - green , water and birds were chirping totally natural Food was delicious Room service is very fast and good

Slow reception

Kids loved it 🥰 it’s a great hotel

There should be free transport between resort and parks specially when hot

The only positive thing in this hotel was the valet parking staff where they were very helpful. The only staff in this hotel that are helpful.

The worst thing in this hotel is the staff , they are very reluctant to help , do not give any effort or take any initiative or care of guest requests specially in such unexpected situation that hit Dubai . The other point is regarding the level of cleaning, the rooms are not that clean and the room service do not clean properly. Finally add to it , the service is very slow and most of the time they do not respond to your calls Very disappointing for such a hotel that’s considered one of the main hotels in Dubai park and resorts

Astonishing place every thing

Nothing

The amenities and location

Chaotic checkout and turn to get bags The vent in the bathroom was full with dust